IT Support Technician (HelpDesk)

GeoSpectrum Technologies Inc.; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Job summary

GeoSpectrum Technologies Inc. is seeking an IT Support Technician to be the first point of contact for IT support in Dartmouth, Nova Scotia. The technician will manage IT tickets, support various operating systems, and contribute to IT infrastructure projects. This entry-level role offers a competitive salary and opportunities for professional growth in a collaborative environment.

Benefits

Competitive salary based on experience

Work-life balance with core hours

Paid Time Off

Employee-Family Assistance Program

Group Plan Benefits

Virtual Healthcare

RRSP matching

Corporate Discounts and perks

Career development opportunities

Monthly social activities

Qualifications

• Minimum 1 year of technical support experience required.
• Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
• Strong verbal and written communication skills.

Responsibilities

• Act as first point of contact for IT support.
• Triage and service IT support tickets in JIRA.
• Maintain and support a range of operating environments.

Skills

Problem-solving

Technical support

Communication

Education

Post-secondary education in system or network administration

Tools

JIRA

Microsoft 365

Active Directory

Windows

Linux

Mac

Job description

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Career Opportunity

GeoSpectrum is growing and has a new career opportunity for a IT Support Technician. As the organization’s primary IT Support Technician, you are the first point of contact for employee IT support. Having a service-oriented nature, you will triage Helpdesk service requests and provide technical support in a friendly and timely manner. As a key member of the IT team, you will also contribute to the infrastructure team’s projects and documentation.

Explore GeoSpectrum’s Story

GeoSpectrum Technologies is a rapidly growing company that designs and manufactures state of the art underwater acoustic components, transducers and integrated end-to-end systems for maritime surveillance and exploration. GeoSpectrum is known for its innovation and designing leading-edge products.

With clients across ocean science, defence, and oil and gas industries, we’re proud of delivering reliable, customized solutions that go above and beyond the requirements of our customers.

GeoSpectrum was founded in Dartmouth, Nova Scotia and continues to grow after three decades of engineering. Our company’s core values are woven into the fabric of our work, commitment to employee engagement, and client service.

Responsibilities

• Act as the first point of contact for the organization’s IT support team, assist with general IT technical support.
• Triage and service IT support tickets in JIRA, and ensure completion in predetermined service level agreement.
• Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
• Perform computer maintenance and lifecycle.
• Manage asset control management.
• Create and maintain IT technical documentation, forms, workflows.
• Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
• Consult technical manuals and research for technical issues and solutions.
• Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
• Support the infrastructure administration team to test and implement new solutions.
• Proactively participate in professional development, performance reviews and training.
• Participate in organizational occupational health and safety education, prevention, promotion, and reporting.
  
  

Qualifications

• Post-secondary education in system or network administration or equivalent experience.
• Minimum 1 year of technical support experience.
• Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
• Excellent problem-solving skills through identifying, analyzing, and resolving problems
• Strong verbal and written communication skills.
• Service oriented by actively listening, setting expectations and delivering commitments.
  
  

Security Requirements

All candidates must be eligible to apply for and maintain Canadian Controlled Goods and Canadian Government Security Clearances

Explore Our Culture and Benefits

Watch our company video to get to know us! Visit www.geospectrum.ca home page.

At GeoSpectrum, we take pride in fostering a workplace that based on professional relationships, innovation and continuous improvement, and agile. Our employees work together in a collaborative, cross-functional approach. Enjoy having fun at work? Our social community is next to none! Our leadership team encourages our people to contribute their ideas, insight, and feedback for innovation, continuous improvement, quality management, and workplace safety.

We Offer

• Competitive salary based on experience
• Work-life balance with core hours
• Paid Time Off
• Employee-Family Assistance Program
• Group Plan Benefits
• Virtual Healthcare
• RRSP matching
• Corporate Discounts and perks
• Career development opportunities
• Monthly social activities
• Professional Development and training
• Free on-site parking
  
  

GeoSpectrum is committed to employment equity and building a diverse workforce where every employee can bring their best self to work. GeoSpectrum encourages applicants from all qualified individuals, including underrepresented individuals who identify as African Nova Scotian, racially visible, Aboriginal persons, LGBTQIA2S+, persons with disabilities, and women. GeoSpectrum will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you are a member of one of an equity group, we encourage you to self-identify on either your application form, covering letter, or resume.

Apply Today

While we sincerely thank all applicants for taking the time to apply, however only those chosen for an interview will be contacted.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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