Senior IT Specialist

Themis Solutions Inc.; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

A leading company in Toronto is seeking a Senior IT Specialist to join their IT Services Team. The role involves delivering top-notch IT support, mentoring team members, and managing hardware and software procurement. Ideal candidates will have extensive experience in IT support and familiarity with various SaaS tools. The position allows for remote work but requires occasional office presence. Competitive salary and benefits included.

Benefits

Competitive salary

Health benefits

Flexible time off policy

RRSP matching

Clioversary recognition program

Qualifications

• Experience managing inbound tickets from submission to completion.
• Deep experience using Kandji and core understanding of MDM on macOS.
• Extensive knowledge of macOS, iOS, and Windows systems.

Responsibilities

• Deliver world-class IT support to #teamClio around the globe.
• Lead by example and provide mentorship and training to team members.
• Implement and maintain policies, procedures, and associated training plans.

Skills

IT Support

Documentation

Communication

Project Management

Technical Analysis

SaaS Tools

MDM

Cloud Infrastructure

Tools

Kandji

Okta

Terraform

Microsoft InTune

Sharepoint

Job description

We are currently seeking a Senior IT Specialist to join our IT Services Team. This position is based in Toronto. All hub-based Clions are expected to be in office minimum twice per week on one of our Anchor Days.

The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions, we find ways for them to spend more time helping our customers.

A day in the life might look like:

Deliver world class IT support to #teamClio around the globe.

Drive technical best practices and tailor adoption to meet end user needs.

Lead by example and provide mentorship and training to members of the team.

Onboard new Clions to our systems, applications, and various technologies.

Maintain accurate inventory of all hardware through asset management tools.

Own the procurement and logistics of new hardware and software.

Prioritize and understand the importance of IT security protocols.

Implement and maintain policies, procedures, and associated training plans.

Collaborate with external management and department leaders to assess near and long-term technology needs.

Create and maintain documentation to standardize processes within the IT Team.

Continually grow, learn, and share as we strive to push technical boundaries.

This position can be predominantly performed remotely although being able to come with short notice to our office will be needed.

You may be a fit for this role if you:

Highly experienced in managing inbound tickets from submission to completion.

Mastery in documenting troubleshooting steps and communicating solutions with end users.

Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team.

Deep experience using Kandji and core understanding of MDM on the macOS platform.

Experience working in environments with 2500+ endpoints.

Extensive knowledge of macOS, iOS, and Windows systems.

Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github.

Keen interest in technological development and advancements.

Excellent communication skills with the ability to present subject matter to a wide variety of audiences.

Experience managing medium to large sized projects is a must have.

Extensive experience using Okta.

Experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling).

Strong fundamentals in Microsoft InTune and Sharepoint.

Serious bonus points if you have:

Experience managing Windows devices with Azure AD.

Experience working with global offices and communicating abroad.

Proficiency scripting in Ruby, Python, or Bash.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

Flexible time off policy, with an encouraged 20 days off per year.

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary:

We are currently seeking a Senior IT Specialist to join our IT Services Team. This position is based in Toronto. All hub-based Clions are expected to be in office minimum twice per week on one of our Anchor Days.

The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions, we find ways for them to spend more time helping our customers.

A day in the life might look like:

• Deliver world class IT support to #teamClio around the globe.

• Drive technical best practices and tailor adoption to meet end user needs.

• Lead by example and provide mentorship and training to members of the team.

• Onboard new Clions to our systems, applications, and various technologies.

• Maintain accurate inventory of all hardware through asset management tools.

• Own the procurement and logistics of new hardware and software.

• Prioritize and understand the importance of IT security protocols.

• Implement and maintain policies, procedures, and associated training plans.

• Collaborate with external management and department leaders to assess near and long-term technology needs.

• Create and maintain documentation to standardize processes within the IT Team.

• Continually grow, learn, and share as we strive to push technical boundaries.

• This position can be predominantly performed remotely although being able to come with short notice to our office will be needed.

You may be a fit for this role if you:

• Highly experienced in managing inbound tickets from submission to completion.

• Mastery in documenting troubleshooting steps and communicating solutions with end users.

• Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team.

• Deep experience using Kandji and core understanding of MDM on the macOS platform.

• Experience working in environments with 2500+ endpoints.

• Extensive knowledge of macOS, iOS, and Windows systems.

• Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github.

• Keen interest in technological development and advancements.

• Excellent communication skills with the ability to present subject matter to a wide variety of audiences.

• Experience managing medium to large sized projects is a must have.

• Extensive experience using Okta.

• Experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling).

• Strong fundamentals in Microsoft InTune and Sharepoint.

Serious bonus points if you have:

• Experience managing Windows devices with Azure AD.

• Experience working with global offices and communicating abroad.

• Proficiency scripting in Ruby, Python, or Bash.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $95,700 to $112,600 to $129,500 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

* We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

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