Senior IT Production Support Analyst

TD; Toronto; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD in Toronto, Ontario, Canada is seeking an IT Support professional to deliver broad system and application support across a technology solutions landscape. You will perform incident management, continuity planning, and ensure service availability while collaborating with business and technology partners.

The role emphasizes problem resolution, coordination of releases, documentation, and proactive improvements to stabilize production environments and meet organizational objectives.

Qualifications

• Undergraduate degree or Technical Certificate.
• 3-5 years relevant experience, including production/support roles.
• Experience with ServiceNow and ITIL practices.
• Strong troubleshooting and analytical skills in complex production environments.
• Experience supporting mission-critical applications.
• Strong communication with stakeholders during incidents.

Responsibilities

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements

Skills

Troubleshooting

Analytical thinking

Communication

ITIL practices

Incident management

Stakeholder engagement

Education

Undergraduate degree or Technical Certificate

Tools

SQL

PowerShell

Databricks

Dynatrace

Splunk

AppDynamics

Job description

TD in Toronto, Ontario, Canada is seeking an IT Support professional to deliver broad system and application support across a technology solutions landscape. You will perform incident management, continuity planning, and ensure service availability while collaborating with business and technology partners.

The role emphasizes problem resolution, coordination of releases, documentation, and proactive improvements to stabilize production environments and meet organizational objectives.