IT Analyst IV - Technical Support

Randstad Canada; Toronto; On-site; CAD 37,000 - 47,000; Part time

Job summary

Randstad Canada in Downtown Toronto is seeking an IT Support Technician for a 3-month contract (with possible extension). You will deliver Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications.

The role requires a university degree or equivalent in CS/IT and at least 2 years of hands-on IT support experience, with strong Windows OS and Office/365 expertise.

Qualifications

• University degree, diploma, or equivalent in CS/IT or related field.
• Minimum 2 years of hands-on IT support experience in a corporate environment.
• Strong knowledge of Microsoft Windows operating systems and Office/365.

Responsibilities

• Provide Level 1 and Level 2 IT support to end users across corporate locations.
• Troubleshoot hardware, software, networking, VPN, and connectivity issues.
• Install and maintain desktops, laptops, printers, and other peripherals.
• Assist with Active Directory user administration and account management.
• Provide remote support to satellite offices and remote users.
• Coordinate with third-party vendors to maintain network performance and availability.
• Maintain accurate hardware/software inventory and document technical processes.

Skills

Windows OS knowledge

Microsoft Office/365

TCP/IP & VPN basics

Printer/desktop troubleshooting

Customer service

Remote/field support

Team collaboration

Education

University degree, diploma, or equivalent in CS/IT

Tools

ServiceNow / ITSM

Microsoft Exchange (optional)

Job description

Job Title: IT Support Technician
Job Type: 3-month Contract (possibility of extension)
Location: Downtown, Toronto, ON
Hours per week: 40 hours per week
Shift Schedule: Monday to Friday, 9 AM to 5 PM
Rate: $27/hr to $28/hr T4 OR $34/hr Inc.

Overview

In this role, you'll provide Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications. If you enjoy working with a variety of technologies, thrive in a collaborative environment, and are passionate about delivering outstanding customer service, we'd love to hear from you.

What You'll Do

• Provide Level 1 and Level 2 technical support to end users across corporate and field locations.
• Troubleshoot and resolve hardware, software, networking, VPN, and connectivity issues.
• Install, configure, maintain, and support desktops, laptops, printers, mobile devices, and other networked peripherals.
• Support Microsoft Windows operating systems and Microsoft Office applications.
• Assist with Active Directory user administration, account management, and related support activities.
• Provide remote support to satellite offices and remote users.
• Work with third-party vendors and service providers to maintain network performance and system availability.
• Assist with WAN/LAN connectivity troubleshooting and network-related incidents.
• Maintain accurate hardware and software inventory records.
• Create and update technical documentation and knowledge base articles.
• Ensure compliance with IT security policies, standards, and best practices.
• Participate in after-hours support, maintenance activities, and on-call coverage as required.

What We're Looking For

• University degree, diploma, or equivalent experience in Computer Science, Information Technology, or a related field.
• Minimum 2 years of hands-on IT support experience in a corporate environment.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft Office or Microsoft 365.
• Understanding of TCP/IP, VPNs, wireless networking, and general networking concepts.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Comfortable working independently and collaboratively within a team.

Nice-to-Have Skills

Experience with any of the following is considered an asset:

• Active Directory
• Microsoft Exchange or Microsoft 365 Administration
• VLAN concepts
• VoIP technologies
• Asset management
• IT documentation
• ServiceNow or similar ITSM/ticketing systems

Additional Requirements

• Ability to travel between Toronto work locations when required.
• Ability to travel occasionally to the United States if needed.
• Flexibility to work evenings, weekends, holidays, and participate in after-hours support on a rotational basis.