Senior Data Platform Operations Analyst

TD Bank; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Bank in Toronto, Ontario, is seeking a skilled technology professional to manage incident resolution and production support for critical applications and systems. You will coordinate with business and technology partners to ensure availability targets are met and changes are implemented efficiently.

The role involves scheduling releases, reducing change execution times, and maintaining system health. Candidates should contribute to continuous improvement and work closely with stakeholders to

Responsibilities

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Provide service applications/systems availability that meets or exceeds standards while minimizing operational risk
• Schedule packaging and release of new applications in a timely manner; coordinate parallel work streams to reduce change execution times
• Improve production stability by setting up, maintaining and monitoring applications/systems to meet availability targets
• Provide day-to-day production support for applications and systems with timely resolution of production issues
• Communicate project status and escalate issues to ensure project objectives are met
• Develop understanding of technical aspects of projects and provide guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, health monitoring, and SLA maintenance

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escape issues as required
• Follow