Senior IT Manager

Felix Health Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative healthcare company is on the lookout for a skilled Senior IT Manager to lead technology operations. This role is pivotal in managing on-prem pharmacy software systems and overseeing a diverse portfolio of over 100 software tools critical to daily functions. The ideal candidate will ensure optimal performance and minimal downtime across pharmacy locations while implementing best practices for data security and compliance. Join a forward-thinking organization that values diversity and offers a remote-first work environment with opportunities for onsite collaboration in the Greater Toronto Area.

Qualifications

• Proven experience as an IT Manager or similar role in a tech company.
• Solid understanding of IT infrastructure, networking, and security.
• Experience managing diverse software tools and systems.

Responsibilities

• Oversee day-to-day IT operations across pharmacy locations.
• Manage Kroll pharmacy management software and user support.
• Develop and manage IT budgets and expense tracking.

Skills

IT Management

Budget Management

Problem-Solving

Communication Skills

Organizational Skills

Education

Degree in Information Technology

Diploma in Computer Science

Tools

Kroll by Telus

Cisco Meraki

Terraform

Tailscale

Google Workspaces

Amazon AWS

Apple MDM / Kandji

Job description

About Felix:

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix provides online treatment, prescription delivery and ongoing care across a growing range of categories such as mental health, sexual health and daily health.

In just 5 years, we have expanded to treat over 17 common healthcare categories, enhanced our diagnosis solutions with integrated lab testing and expanded our pharmacy network to ship to almost every province in Canada.

Over this time, Felix has delivered 24 quarters of consecutive growth in both revenue and profit, making it one of Canada’s fastest growing tech companies. But more importantly, over 1 million Canadians trust Felix Health for their everyday healthcare needs.

Overview:

We are seeking a skilled and proactive Senior IT Manager to oversee the technology operations of Felix. This will include managing and maintaining on-prem pharmacy software systems, company-wide software tool administration, IT budgeting and IT asset lifecycle management. This role supports two physical pharmacy locations (Toronto, Vancouver) and ensures the reliable operation of over 100 software tools critical to daily business functions.

Location: Remote-first role, with some onsite time at our pharmacy locations. Greater Toronto Area is preferred.

Key Responsibilities:

• Oversee the day-to-day IT operations across our two pharmacy locations, ensuring minimal downtime and optimal performance.

• Manage and maintain the Kroll by Telus pharmacy management software, including troubleshooting, user support, updates, and integration with other systems.

• Administer and support a portfolio of over 100 software tools used across the Felix organization, ensuring compliance, licensing, and efficient usage.

• Collaborate with vendors and service providers for software procurement, maintenance, and support.

• Develop and manage IT budgets, including expense tracking, forecasting, and cost optimization strategies.

• Implement and maintain IT policies, procedures, and best practices to ensure data security, regulatory compliance, and system reliability.

• Lead small-scale IT projects including software rollouts, upgrades, and migrations.

• Provide technical support and training to staff as needed.

• Monitor and report on IT performance metrics and continuously seek improvement opportunities.

• On-prem Systems Administration

  • Install, configure, maintain physical Windows servers and Pharmacy terminals

• On-prem and Virtual Database Administration

  • Windows SQL Server 2019

  • Maintain replication between sites (pharmacy, aws)

• On-prem Networking Hardware

  • Configure & maintain software-defined (Meraki) routers, switches, firewall appliances, vpn connectivity
    

Qualifications:

• Proven experience as an IT Manager or similar role, ideally in a technology company

• Experience managing a diverse set of software tools and systems.

• Solid understanding of IT infrastructure, networking, and security.

• Budget management and forecasting experience.

• Excellent problem-solving, communication, and organizational skills.

• Ability to work independently and collaboratively across multiple teams and locations.
  

Preferred Qualifications:

• Degree or diploma in Information Technology, Computer Science, or a related field.

• Certifications in IT service management (e.g., ITIL), networking, or relevant software platforms.

• Working knowledge of Kroll by Telus Pharmacy Management Software

• Cisco Meraki Cloud Networking

• Terraform

• Tailscale

• Google Workspaces

• Amazon AWS

• Apple MDM / Kandji

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [e-mail].