Senior Investigator

OBSI - Ombudsman for Banking Services and Investments; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay

Variable incentive programs

Comprehensive group benefits

Pension program

Career progression opportunities

Job summary

A national financial ombudsman organization is seeking a Senior Investigator in Toronto to lead investigations and resolve complaints related to banking and investment issues. This hybrid position offers flexible work arrangements. The ideal candidate will possess significant experience in investigations and dispute resolution, with strong industry knowledge and independent judgement. Bilingual candidates will have an advantage. The role offers competitive compensation and a dedicated commitment to employee development.

Qualifications

• Experience in managing moderate to high caseloads.
• Strong analytical and independent judgement skills.

Responsibilities

• Conduct objective investigations and resolve complaints.
• Handle banking and investment cases of varying complexity.

Skills

Investigations experience

Dispute resolution

Knowledge of banking and investment industries

Bilingualism in French and English

Job description

Are you a talented financial services professional with investigations and dispute resolution experience interested in public service and contributing to financial fairness and justice? We are currently looking for Senior Investigators to join our ombudsman team.

Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyon e.

Vacancy:

New vacancy

Salary Range:

$80,000 - $110,000

Workplace Type:

For Investigators residing in the Greater Toronto Area this is a hybrid (2 days/week in office). Candidates residing anywhere in Canada will be considered.

Duties and responsibilities:

As a Senior Investigator, you will play a critical role in the objective investigation and resolution of complaints. You will be assigned banking and investment cases involving a wide range of issues and complexity. Senior Investigators are expected to exercise independent judgement, reasoning and analysis and are required to manage moderate to high caseloads. Your strong knowledge of the banking or investment industry and products, as well as relevant legal and regulatory environments will be important in this role. Bilingualism in French and English is an asset.

OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing anywhere in Canada will be considered and flexible work arrangements are possible.

OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program.

OBSI invests in employees by offering career progression and opportunities for learning and development.

Become a part of a world class ombudsman organization that all Canadians can be proud of.

OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at [e-mail].

For additional details and qualifications about our Investigator roles or to apply for this position, please visit our website at www.obsi.ca/careers.

While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.