Bilingual Senior Investigator

Beyond Bilingual Inc.; Canada; Hybrid; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Vision plan

Paramedical

Drug plan

Life Insurance

Casual dress code policy

Excellent training

Family working atmosphere

Pension

Generous vacation allotment

Job summary

Beyond Bilingual Inc. in Canada is seeking a Senior Investigator to independently manage a varied caseload involving banking and investment matters.

The role requires careful analysis of evidence, sound judgment, clear communication and the ability to move complex, multi-issue files toward fair and well-supported outcomes. The duties include maintaining case records, interviewing relevant parties, researching regulations, and delivering well-documented conclusions with professional written

Qualifications

• 5+ years of investigation experience within financial services, focusing on investment-related complaints or disputes.
• University degree or equivalent education.
• Fluent bilingual in English and French, both written and spoken.

Responsibilities

• Maintain complete, accurate and well-organized case records.
• Review information from all relevant parties and identify key issues.
• Develop investigation plans and obtain additional records as needed.
• Prepare for and conduct interviews with individuals and third parties.
• Conduct legal, regulatory and industry research relevant to cases.
• Evaluate evidence and determine relevance and reliability.
• Collaborate with internal financial specialists for loss calculations and interpretations.
• Provide timely, professional communication throughout investigations.
• Draft clear written assessments and proposed resolutions.

Skills

Bilingual English/French

Investigation experience

Financial services knowledge

Interviewing skills

Analytical thinking

Written communication

Regulatory understanding

Case management

Education

University degree

Tools

Microsoft Word

Excel

Outlook

CRM / database tools

Job description

Location: Hybrid – GTA (approximately 2 days per week in office on average)

Hours: Monday-Friday, 9:00 AM-5:00 PM (35 hours per week)

Salary: Up to $105,000 + bonus

Company: Our client is an established Canadian organization seeking a talented Senior Investigator to join its professional team.

• Vision plan
• Paramedical
• Drug plan
• Life Insurance
• Casual dress code policy
• Excellent training
• Family working atmosphere
• Pension
• Generous vacation allotment

Job Summary:

The Senior Investigator independently manages a varied caseload involving banking and investment matters. The role requires careful analysis of evidence, sound judgment, clear communication and the ability to move complex, multi-issue files toward fair and well-supported outcomes.

Duties and Responsibilities:

• Maintain complete, accurate and well-organized case records
• Review information and documentation submitted by all relevant parties
• Identify the key issues and develop an appropriate investigation plan
• Identify and obtain any additional records required from involved parties or external sources
• Prepare for and conduct interviews with individuals, organizational representatives and third parties
• Conduct relevant legal, regulatory, industry and factual research
• Evaluate the evidence and determine the relevance and reliability of the information collected
• Work with internal financial specialists when analysis or loss calculations are required, then review and interpret the results for accuracy
• Maintain professional and timely communication with all relevant parties throughout active investigations
• Reach well-supported conclusions that:
• are based on a thorough and impartial review;
• consider all relevant evidence and information; and
• are consistent with established internal policies, procedures and applicable requirements
• Consult with the Investigations Manager or colleagues when additional guidance or expertise is appropriate
• Clearly document the analysis, reasoning and recommended conclusions
• Explain the investigation process, findings and approved conclusions to the relevant parties
• Prepare clear written assessments, proposed resolutions and other formal correspondence
• Support constructive resolution discussions and document agreed outcomes in writing
• When an agreed resolution cannot be reached, prepare a clear and persuasive investigation report and communicate the recommended outcome
• Complete investigations accurately, efficiently and within established timelines
• Respond professionally to appropriate follow-up inquiries after a case is closed

Qualifications:

• Fluently bilingual in English and French, both written and spoken.
• 5+ years of investigation experience within the financial services industry, with a strong focus on investment-related complaints, customer disputes, complaint resolution, or consumer-focused financial investigations.
• University degree or equivalent relevant education.
• Ability to work within a hybrid model in the Greater Toronto Area (GTA).
• Strong securities and/or investment industry experience, including knowledge of investment products, industry practices, and the applicable regulatory environment.
• Demonstrated experience independently conducting complex investigations, reviewing evidence, interviewing relevant parties, assessing credibility, and reaching fair, evidence-based conclusions.
• Proven experience investigating customer complaints or disputes involving investment or financial products and services.
• AML, KYC, compliance, fraud, or financial-crime investigation experience alone will not meet the requirements of this position. Candidates must have directly relevant complaint, dispute-resolution, investment, or consumer-focused investigation experience.
• Strong analytical and critical-thinking skills, with the ability to assess complex or conflicting information, determine relevance, and develop well-supported conclusions.
• Excellent written communication skills, including the ability to prepare clear, concise, professional, and well-reasoned investigative findings and correspondence.
• Strong verbal communication and interviewing skills, including the ability to independently prepare for and conduct interviews and assess the reliability and credibility of information provided.
• Strong research skills and the ability to interpret relevant legislation, regulations, policies, industry practices, and supporting documentation.
• Sound independent judgment and a demonstrated commitment to fairness, impartiality, and ethical decision-making.
• Excellent planning, organizational, and time-management skills, with the ability to manage multiple investigations and meet established timelines.
• Strong interpersonal and teamwork skills, with the ability to work effectively with colleagues, management, consumers, and financial-services organizations.
• Proficiency with Microsoft Word, Excel, Outlook, database/contact-management applications, and the ability to adapt to new technologies.