Senior Infrastructure Analyst

Calgary Zoo; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

The Wilder Institute / Calgary Zoo is seeking a Senior Infrastructure Analyst to enhance IT infrastructure. This full-time role involves system design, implementation, and providing IT support while working in a unique outdoor environment. Join a team dedicated to wildlife conservation and enjoy competitive compensation and benefits.

Benefits

Competitive compensation

Flexible benefits plan

Employer matching RRSP program

Discounts on food and merchandise

Fun work environment

Qualifications

• 10-20 years’ experience in Information Technology.
• Experience with IT infrastructure technologies.

Responsibilities

• Define, implement, and enhance IT infrastructure.
• Monitor and troubleshoot technology infrastructure.
• Provide mentoring and guidance to IT team.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Education

Bachelor's degree in IT

Tools

ITIL

MCSA

Fortinet NSE

Nutanix NCP

Job description

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Take the next step in your career by joining the team at the Wilder Institute / Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute / Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our Information Technology team. Reporting to the Senior Enterprise Architect, IT, the Senior Infrastructure Analyst is responsible for defining, implementing and enhancing information technology infrastructure (servers, network, security) which support the operations of the organization.

Our Mission | Take and inspire action to sustain wildlife and wild places

Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

What you will do :

• Definition, selection, design and implementation of new systems / technologies
• Accountable for identifying, initiating, executing / implementing and supporting significant (i.e. $100k+, teams of 5+, greenfield) initiatives
• Develop and execute systems testing and deployment plans
• Develop Business Cases and Cost / Benefit documents for decision-making purposes
• Monitor all technology infrastructure (server, network) and troubleshooting / resolving issues
• Monitor Help Desk tickets, prioritizing and addressing as required, including in-depth T2 support of infrastructure and end user devices (such as PCs / laptops, tablets, mobile / wearable, kiosks, POS registers / pinpads, etc.)
• Configure / Implement new technology as well as repair / replace existing hardware / software
• Roll out and improve on internal processes such as Operations monitoring and SLA Reporting, Cybersecurity, Disaster Recovery, and Outage management
• Provide mentoring and guidance to IT team

What you will bring :

• Bachelor's degree in IT, Computer Science or related technical field. Other combinations of education / experience may also be considered
• 10-20 years’ experience in Information Technology
• ITIL, MCSA, or other server / network certification preferred
• Fortinet NSE certification preferred
• Nutanix NCP certification preferred
• Working knowledge of IT infrastructure technologies, including server, network, security, cloud, storage.
• Familiarity with Retail, Non-Profit / Public, or Entertainment sectors preferred
• Excellent communication skills (both written and verbal)
• Excellent interpersonal skills, including active listening, relationship building, team participation / leading.
• Excellent organizational and time management skills
• Deadline / commitment / quality driven; dedicated to finding and implementing “best” solution

Working Conditions :

• Sitting at a desk, using a personal computer for long periods of time
• Must be willing to work a variety of hours and be on-call including weekends and evenings
• Lifting and moving boxes with computing equipment such as servers, computers, screens etc.

The Wilder Institute / Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute / Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers :

• Competitive compensation, vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

• Apply by doing the following;
• Watch thisvideoabout the conservation work being done at the Wilder Institute / Calgary Zoo. (https : / / www.youtube.com / watch?v=8J1VH1MBXm0)
• Submit your resume and cover letter via our online application system.
• Fill out the application questions :
• What are your salary expectations for this role?
• If hired, when would you be available to start or how many weeks notice do you need to give at your current employer?
• Please briefly describe your experience including why you are a good fit for this role.

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by May 15, 2025 at 4pm MST .

The Wilder Institute / Calgary Zoo strives tocultivate a workplacein whicheveryone feels welcome and empowered to bring their authentic selves to work . As a conservation organization,we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. Werecognize the value of diversity, equity, and inclusion ,and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Hospitality, Travel Arrangements, and Non-profit Organizations

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