Senior Infrastructure Analyst

Calgary, AB; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

Join the Wilder Institute / Calgary Zoo as a Senior Infrastructure Analyst in Calgary. You'll define and enhance IT infrastructure, manage projects, and mentor the IT team while enjoying a rewarding work environment. Competitive compensation and benefits included.

Benefits

Competitive compensation

Flexible benefits

Employer matching RRSP program

Discounts on food and merchandise

Participation in Staff Pass Benefit plan

Qualifications

• 10-20 years’ experience in Information Technology.
• Knowledge of IT infrastructure technologies including server, network, security, cloud, storage.

Responsibilities

• Define, select, design, and implement new systems/technologies.
• Monitor technology infrastructure and troubleshoot/resolve issues.
• Mentor and guide the IT team.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Education

Bachelor's degree in IT

Tools

ITIL

MCSA

Fortinet NSE

Nutanix NCP

Job description

Take the next step in your career by joining the team at the Wilder Institute / Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute / Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our Information Technology team. Reporting to the Senior Enterprise Architect, IT, the Senior Infrastructure Analyst is responsible for defining, implementing, and enhancing information technology infrastructure (servers, network, security) which support the operations of the organization.

Our Mission | Take and inspire action to sustain wildlife and wild places

Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

What you will do :

1. Define, select, design, and implement new systems / technologies.
2. Identify, initiate, execute/implement, and support significant initiatives (e.g., $100k+, teams of 5+, greenfield projects).
3. Develop and execute systems testing and deployment plans.
4. Create Business Cases and Cost / Benefit analyses for decision-making.
5. Monitor technology infrastructure (server, network) and troubleshoot/resolve issues.
6. Manage Help Desk tickets, provide in-depth T2 support for infrastructure and end-user devices.
7. Configure and implement new technology, repair or replace existing hardware/software.
8. Improve internal processes such as Operations monitoring, SLA Reporting, Cybersecurity, Disaster Recovery, and Outage management.
9. Mentor and guide the IT team.

What you will bring :

1. Bachelor's degree in IT, Computer Science, or related field; other combinations of education/experience considered.
2. 10-20 years’ experience in Information Technology.
3. Certifications such as ITIL, MCSA, Fortinet NSE, Nutanix NCP preferred.
4. Knowledge of IT infrastructure technologies including server, network, security, cloud, storage.
5. Familiarity with Retail, Non-Profit/Public, or Entertainment sectors preferred.
6. Excellent communication, interpersonal, organizational, and time management skills.
7. Dedicated to finding and implementing the best solutions.

Working Conditions :

1. Sitting at a desk, using a personal computer for long periods.
2. Willingness to work various hours, including weekends and evenings.
3. Lifting and moving equipment such as servers, computers, screens.

The Wilder Institute / Calgary Zoo is an outdoor facility; staff must be comfortable working in various outdoor conditions, following Environment Canada's guidance on temperature and air quality.

What the Zoo Offers :

1. Competitive compensation, vacation, and flex days.
2. Flexible benefits, including health spending account.
3. Employer matching RRSP program.
4. Discounts on food, beverage, and merchandise.
5. Participation in Staff Pass Benefit plan.
6. A rewarding work environment in a park full of wild animals.

Interested candidates should:

1. Watch this conservation video: https://www.youtube.com/watch?v=8J1VH1MBXm0
2. Submit your resume and cover letter online.
3. Complete the application questions, including salary expectations, availability, and a brief description of your experience.

Applicants must be legally entitled to work in Canada. The application deadline is May 15, 2025, at 4 pm MST.

The Wilder Institute / Calgary Zoo values diversity, equity, and inclusion, striving to create a welcoming and empowering workplace for all.

Only shortlisted candidates will be contacted for interviews.