Senior IT Infrastructure Specialist to support Real Estate and Property Managment client / end users

S I Systems; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Calgary is seeking a Senior Desktop Support Specialist to provide comprehensive IT support and mentor team members. The role involves maintaining IT infrastructure, implementing solutions for business operations, and ensuring security standards. Candidates should have extensive experience in desktop support, PowerShell scripting, and endpoint management tools.

Qualifications

• 8+ years of Windows Desktop and Application Support experience.
• Experience with PowerShell scripting for automation.
• Experience with Active Directory and Microsoft 365 Admin Center.

Responsibilities

• Implement IT solutions for seamless business operations.
• Guide and support technical staff.
• Maintain security standards through patch management.

Skills

Windows Desktop Support

PowerShell scripting

Active Directory

Group Policy Management

Microsoft 365 Admin Center

endpoint management tools

Cisco Meraki

TCP / IP stack understanding

Job description

Our Calgary client is looking for a Senior Desktop Support Specialist to provide end-to-end IT support, mentor team members, and maintain their IT infrastructure.

Looking for candidates that are ok with 5 days on site, staggered shifts and on-call rotation.

Must-Haves :

• 8+ years of Windows Desktop and Application Support experience.
• Experience with PowerShell scripting for automation, auditing, and system changes.
• Experience with Active Directory, Group Policy Management, and Microsoft 365 Admin Center.
• Experience with endpoint management tools like Intune, AutoPilot, AutoComplete, and PatchMyPC.
• Experience with Cisco Meraki platform and TCP / IP stack understanding.

Nice-to-Haves :

• Project management experience in mid-sized organizations.
• Azure application registration and MFA / SSO configuration expertise.
• Strong technical documentation skills for training and operational use.

Responsibilities :

• Implement IT solutions for seamless business operations and system optimization.
• Guide and support technical staff, fostering continuous improvement in problem resolution.
• Develop and document operational processes to enhance service delivery.
• Engage with cross-functional teams to resolve escalated incidents and ensure compliance.
• Perform after-hours on-call support as part of a rotation.
• Maintain security standards through patch management, MFA enforcement, and Azure app oversight.

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