Employee Relations Specialist

Invictus Direct; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual performance-based bonus (10%)

RRSP matching program

Employee Share Purchase Plan

Maternity and parental leave top-up

Three weeks vacation

Tuition Assistance Program

Job summary

Invictus Direct in Mississauga is seeking a fully bilingual Senior Employee Relations (HR) Specialist to independently manage complex investigations and advise managers on performance, policy interpretation and compliance with provincial employment legislation.

The role primarily supports Quebec with Ontario as a secondary province, requiring French in conversations and written documentation. Ideal candidate has 3+ years of investigation experience and a HR degree.

Qualifications

• Fully bilingual in French and English, both spoken and written.
• Minimum three years of hands-on workplace investigation experience, including leading investigations from intake to findings and recommendations.
• Strong experience advising managers on sensitive workplace matters and complex employee relations cases.
• Solid knowledge of Quebec and Ontario Employment Standards, Human Rights and Health & Safety legislation.
• Experience interpreting HR policies and employment legislation.
• Excellent written, verbal and presentation skills.

Responsibilities

• Independently lead complex workplace investigations from intake through resolution, including employee complaints, harassment, bullying and misconduct; conduct interviews, assess evidence, document findings and recommend appropriate action.
• Provide expert consultation to managers on employee relations matters, primarily supporting Quebec and Ontario, with practical policy-based recommendations.
• Advise management on performance concerns, progressive discipline and corrective action up to termination with well-documented decisions.
• Prepare and review investigation reports, written warnings, performance improvement plans and other sensitive HR documents.
• Manage leaves of absence, return-to-work plans and accommodation requests while maintaining confidentiality.

Job description

Bonus: 10% annual performance-based bonus

What We Offer

• Competitive base salary with a 10% annual performance-based bonus
• Three weeks of vacation
• RRSP matching program and Employee Share Purchase Plan
• Maternity and parental leave top-up
• Employee discounts and financial literacy learning opportunities
• Long-term career stability with a well-established and rapidly growing organization
• Tuition Assistance Program and job-specific training
• Career coaching, mentorship and leadership development programs
• Opportunities for internal advancement and career progression

Join a Leading and Growing Financial Services Organization

We are currently seeking an experienced Bilingual Senior Employee Relations (HR) Specialist to join a well-established and rapidly growing financial services organization in Mississauga.

Reporting to the Manager of Human Resources, this position will independently manage complex employee relations matters and workplace investigations, while advising managers on performance management, policy interpretation and compliance with provincial employment legislation.

The role will primarily support Quebec, with Ontario as a secondary province. The successful candidate will regularly use French in employee and manager conversations, written documentation and investigations.

This is an excellent opportunity for an experienced HR professional who enjoys managing sensitive and complex employee issues, exercising sound judgment and coaching managers through challenging workplace situations in a fast-paced environment.

If you are fully bilingual in French and English and bring at least three years of hands-on workplace investigation experience, this senior role offers the opportunity to make a meaningful contribution within a growing organization.

Key Responsibilities:

• Independently lead complex workplace investigations from intake through resolution, including employee complaints, harassment, bullying and misconduct; conduct interviews, assess evidence, document findings and recommend appropriate action.
• Provide expert consultation to managers on complex employee relations matters, primarily supporting Quebec and also Ontario, with practical recommendations that reflect company policies and applicable legislation.
• Advise management on performance concerns, progressive discipline and corrective action up to and including termination, ensuring consistent and well-documented decisions.
• Prepare and review investigation reports, written warnings, performance improvement plans and other sensitive employee relations documentation.
• Manage sensitive workplace concerns impartially, maintaining confidentiality and a fair, thorough and professional approach with employees and managers.
• Provide guidance regarding company policies, procedures and employment-related concerns.
• Coach managers through complex employee situations and strengthen their people-management and conflict-resolution capabilities.
• Manage employee leaves of absence, return-to-work plans and workplace accommodation requests.
• Apply current knowledge of Quebec and Ontario employment legislation to employee relations cases and identify matters requiring escalation.
• Support workplace Health & Safety matters, including workplace injury situations.
• Assist with annual performance review processes, employee engagement initiatives and other HR programs.
• Partner with other Human Resources functions to identify recurring Employee Relations issues and recommend improvements to policies, training and people practices.
• Support ongoing HR projects and continuous improvement initiatives.
• Maintain confidentiality, professionalism and sound judgment when handling sensitive employee matters.

Qualifications:

• Fully bilingual in French and English, both spoken and written.
• Minimum three years of hands-on workplace investigation experience, including independently leading investigations from intake through findings and recommendations.
• Demonstrated experience managing complex Employee Relations cases and advising managers on sensitive workplace matters.
• Strong experience with performance management, employee complaints, progressive discipline, written warnings, PIPs and terminations.
• Ability to independently manage a varied caseload, prioritize sensitive matters and maintain an impartial approach with employees and managers.
• Strong working knowledge of Quebec and Ontario Employment Standards, Human Rights and Health & Safety legislation and other applicable employment laws.
• Hands-on experience interpreting HR policies, procedures and employment legislation.
• Experience investigating harassment, bullying and misconduct, with strong interviewing, evidence assessment and report-writing skills.
• Employee Relations experience in a manufacturing environment is particularly valued and considered an asset.
• Ability to work effectively with managers and stakeholders at different levels of an organization.
• Strong problem-solving, judgment and decision-making skills.
• University or college degree/diploma in Human Resources or a related field.
• Strong organizational and time-management skills, with the ability to manage competing priorities and sensitive deadlines.
• Excellent written, verbal and presentation skills.
• Demonstrated discretion, confidentiality and professionalism.
• Strong Microsoft Office skills and experience working with HRIS systems.
• Hybrid work model with three days onsite per week in Mississauga
• Modern corporate office environment
• Collaborative and professional HR team
• Strong focus on employee development and career progression
• Free gated parking and extensive onsite employee amenities