Junior IT Support Specialist

Ontario-Wholesale-Energy-Gas-; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and mentorship

Internal mobility and career growth

Job summary

Ontario Wholesale Energy is hiring a Junior IT Support Specialist in Toronto to be the first point of contact for end-user technical issues across Microsoft 365 and Azure environments. You will grow with senior engineers, gaining hands-on experience in infrastructure and cloud platforms to deliver reliable IT services.

You will contribute to hardware, software and security initiatives while supporting end-user lifecycle management and ITIL-aligned processes in a collaborative environment.

Qualifications

• 1–3 years of IT support experience (helpdesk, desktop support, or internship equivalent).
• Hands-on experience with Windows 10/11 administration and Microsoft 365 (Exchange Online, Teams, SharePoint).
• Working knowledge of Active Directory / Azure AD (Entra ID), user and group management.
• Familiarity with TCP/IP networking fundamentals (DNS, DHCP, VPN, basic switching/routing concepts).
• Strong troubleshooting methodology and ability to communicate technical concepts to non-technical users.
• Experience with an ITSM or ticketing system (ServiceNow, Jira, Zendesk, or similar).

Responsibilities

• Serve as Tier 1/2 support for hardware, software, and connectivity issues via phone, email, chat, and walk-up.
• Escalate complex or unresolved issues to senior engineers with documentation and context.
• Maintain asset records and update knowledge base articles to reduce repeat incidents.
• Administer and troubleshoot Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Support user lifecycle management via Azure Active Directory / Entra ID; provisioning and MFA enrollment.
• Deploy, image, and configure Windows endpoints using Intune/Autopilot or SCCM/MECM.
• Troubleshoot LAN/WAN connectivity, VPN, DNS, and DHCP at Tier 1/2; assist with Windows Server and virtualization.
• Support VOIP systems (Teams Phone, Cisco) and conference room AV equipment.
• Enforce IT security policies, phishing simulations, and security awareness activities.
• Follow ITIL-aligned change and incident management processes.
• Contribute to IT projects such as hardware refresh, software rollouts, and upgrades.
• Proactively identify recurring issues and propose improvements.

Skills

Windows 10/11 administration

Microsoft 365

Active Directory / Azure AD

TCP/IP networking

ITSM / ticketing

ServiceNow

Jira Service Management

Intune / Autopilot / SCCM MECM

Education

Associate’s or Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Jira Service Management

Intune

Autopilot

SCCM/MECM

Job description

Technical Support Excellence (IT Network) Full Time TORONTO, ON $65,000 - $75,000 CAD per year

Ontario Wholesale Energy is continuing to grow—and so is our team. As a leading provider of Natural Gas & Electricity supply solutions across North America, we are evolving our internal structure to better support our people, our clients, and our long-term vision. With a strong foundation in customer service, trading expertise, and operational efficiency, we are now focused on building a more collaborative, dynamic, and growth-oriented team environment.

As part of this evolution, we are looking for a Junior IT Support Specialist who is eager to grow within the organization to be the first point of contact for end-user technical issues, supporting our Microsoft 365 and Azure-based environment. You will work alongside senior engineers, gain hands-on experience across infrastructure and cloud platforms, and play a key part in delivering reliable IT services across the organization.

What We Offer

• Ongoing training, mentorship, and internal development pathways
• A supportive, team-first environment focused on internal mobility and career progression.

Key Responsibilities

End-User Support & Service Desk

• Serve as Tier 1/2 support for hardware, software, and connectivity issues via phone, email, chat, and walk-up.Triage, prioritize, and resolve tickets in the ITSM system (e.g. ServiceNow, Jira Service Management) within defined SLAs.
• Escalate complex or unresolved issues to senior engineers with clear documentation and context.
• Maintain accurate asset records and update knowledge base articles to reduce repeat incidents.
• Administer and troubleshoot Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Support user lifecycle management via Azure Active Directory / Entra ID — provisioning, access reviews, MFA enrollment, and assist with basic Azure resource monitoring and alerting using Azure Monitor and the Azure Portal.

Hardware & Device Management

• Deploy, image, and configure Windows endpoints using Intune/Autopilot or SCCM/MECM.
• Perform hardware diagnostics, component replacements, and peripheral setup.
• Support mobile device management (MDM) enrollment and policy compliance for iOS and Android devices.

Network & Infrastructure

• Troubleshoot LAN/WAN connectivity, VPN, DNS, and DHCP issues at a Tier 1/2 level.Assist with on-premise server environments (Windows Server 2016–2022) and virtualization platforms (VMware/Hyper‑V).
• Support VOIP systems (e.g. Teams Phone, Cisco) and conference room AV equipment.

Security & Compliance

• Enforce IT security policies, including endpoint protection, patch compliance, and secure access practices.Participate in phishing simulation responses and end-user security awareness activities.
• Follow ITIL-aligned change and incident management processes.

Projects & Continuous Improvement

• Contribute to IT projects such as hardware refresh cycles, software rollouts, and office infrastructure upgrades.
• Proactively identify recurring issues and propose process or tooling improvements.

Required Qualifications

• 1–3 years of IT support experience (helpdesk, desktop support, or internship equivalent).
• Hands-on experience with Windows 10/11 administration and Microsoft 365 (Exchange Online, Teams, SharePoint).
• Working knowledge of Active Directory / Azure AD (Entra ID), user and group management.
• Familiarity with TCP/IP networking fundamentals (DNS, DHCP, VPN, basic switching/routing concepts).
• Strong troubleshooting methodology and ability to communicate technical concepts to non-technical users.
• Experience with an ITSM or ticketing system (ServiceNow, Jira, Zendesk, or similar).

Preferred Qualifications

• Microsoft certifications: MS-900, AZ-900, MD-102 (Endpoint Administrator), or SC-900, and experience with CompTIA A+, Network+, or Security+.
• Experience with endpoint management tools: Microsoft Intune, Autopilot, or SCCM/MECM.
• Exposure to PowerShell scripting for task automation and administration, as well as familiarity with ITIL v4 practices; ITIL Foundation certification is a plus.

Education

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field — or equivalent practical experience and certifications. Formal education is not required where demonstrated skills and relevant experience are present.

Diversity and Inclusion:

We are dedicated to fostering diversity, equity, and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds,perspectivesand life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us. If yourequirereasonable accommodations due to a disability, whether visible or not, please reach out to us at [e-mail]