Senior GTM Systems Administrator

Blue J Legal Inc.; Toronto; Hybrid; CAD 103,000 - 142,000; Full time

Benefits offered by this job

Remote-friendly with Toronto visits

Stock options

Competitive benefits

Job summary

Blue J Legal Inc. is seeking a Senior GTM Systems Administrator to own and optimize the GTM tech stack, including Salesforce and CPQ. You will configure, troubleshoot, and automate processes to support Marketing, Sales, and Customer Success.

You will work in a hybrid setting, reporting to the Senior Manager, GTM Systems, and collaborate across teams to deliver scalable, well-documented solutions while enabling self-service for users. Toronto-based hybrid work is expected.

Qualifications

• 5+ years administering Salesforce in a professional environment; Salesforce Certification is a plus.
• Experience with Salesforce and connected GTM technologies (CPQ and marketing automation).
• Experience supporting GTM systems in a fast-growing SaaS environment; CRM integrations with billing and data warehouses.
• Proven track record delivering system enhancements, configurations, and user support aligned with SLAs.
• Strong documentation and training material creation to enable self-service.

Responsibilities

• Administer, configure, and maintain Blue J's GTM tech stack (Salesforce, CPQ, marketing automation).
• Manage user access, permissions, and system health across GTM tools.
• Provide first-line support for GTM system requests and triage according to SLAs.
• Escalate complex issues with context and next steps to the Senior Manager, GTM Systems.
• Create and maintain user-facing documentation and training resources to enable self-service.
• Identify automation opportunities to improve efficiency and scalability across GTM systems.
• Monitor data integrity and resolve integration issues across billing and data warehouse.
• Collaborate with Marketing, Sales, and Customer Success to align system improvements with business needs.

Skills

GTM systems administration

Salesforce admin

CPQ

Marketing automation

Documentation & training

Tools

Salesforce

CPQ

Marketing automation platforms

Job description

About Blue J

Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies. Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.

Backed by a $122M USD Series D funding round, we're scaling rapidly across North America and the UK while continuing to push the boundaries of what's possible with AI. By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.

A Note on Location

We are excited to meet with qualified candidates and are grateful for everyone's interest. Please note that this is a hybrid position requiring applicants to be within commuting distance of Toronto for in-person meetings 1-2 times a quarter. All candidates must be eligible to work in Canada.

The Opportunity

We're looking for a Senior GTM Systems Administrator to support and continuously improve the go-to-market systems that power Marketing, Sales, and Customer Success.

Reporting to the Senior Manager, GTM Systems, you'll own the day-to-day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. You'll manage inbound requests, resolve technical issues, implement system enhancements, and identify opportunities to automate repetitive processes and improve efficiency.

This is a hands-on role that works closely with cross-functional teams to deliver reliable system support while enabling users through clear documentation and self-service resources. You'll play a key role in ensuring our GTM systems are scalable, well-maintained, and able to support the continued growth of the business.

What You’ll be Doing

Systems Administration & Configuration

• Administer, configure, and maintain Blue J's GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
• Manage user access, permissions, and overall system health across GTM tools.
• Deliver configuration updates and enhancements in alignment with established timelines and project priorities.

Ticket Management & User Support

• Provide first-line support for system requests from Marketing, Sales, and Customer Success.
• Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
• Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.

Documentation & User Enablement

• Create and maintain documentation that enables users to effectively navigate and use GTM systems.
• Support users by providing guidance, documentation, and training resources that encourage self-service where appropriate.
• Identify recurring requests and develop scalable resources to improve the user experience.

Automation & Process Optimization

• Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
• Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.

Data Integrity & Issue Resolution

• Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
• Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.

Cross-Functional Collaboration

• Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
• Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day-to-day system operations.

What You Offer Blue J

• 5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
• Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
• Experience supporting GTM systems within a fast-growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
• Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
• Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to elevate more complex challenges.
• Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
• Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI-powered tools to improve efficiency and scalability.
• Ability to manage day-to-day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends

Nice to Have:

• Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk.

What We Offer You

• A rare opportunity to help shape and support the systems that power the revenue engine of a fast-growing, well-funded SaaS company.
• A mission-driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
• Competitive base salary, stock options, and benefits designed to support you and your family.
• Flexibility in how you work: primarily remote, with occasional travel to our Toronto office as needed.
• A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
• The excitement of a fast-growing, well-funded company with clear momentum, and the resources to back bold initiatives.

The Core Values that Define Our Culture

• We are customer-focused
• We put the team interest before self-interest
• We are pleasant and playful
• We are open to better ideas
• We move fast and fix things

What to Expect in the Interview Process

We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!

Interview Process

• Chat with Natalie, Sr. TA Manager
• Meet Paul H. VP, GTM Strategy & Operations
• Meet Justin, Director of Sales Operations
• Present your case study
• Meet Ben, our CEO

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.

How We Use AI in Our Hiring Process

To ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.

AI does not make hiring decisions.

Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.

We use these tools to support efficiency and consistency, not to replace human judgment and we're committed to a fair, thoughtful, and equitable experience for every candidate.

Compensation

The base pay range for this role is $103,000 - $142,000 CAD per year.

This is a Level 4 in Blue J’s career level framework. We use levels to define the expected scope, autonomy, impact, decision-making, and experience for each role. Final compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role’s responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role’s core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.