Senior GTM Systems Administrator

Blue J; Toronto; Hybrid; CAD 103,000 - 142,000; Full time

Benefits offered by this job

Competitive base salary

Stock options

Benefits

Hybrid work model

Remote work flexibility

Travel to Toronto office

Job summary

Blue J, a leading generative AI tax tech company headquartered in Toronto, seeks a Senior GTM Systems Administrator for managing Salesforce, CPQ, and marketing automation across Marketing, Sales, and Customer Success. This hybrid role requires proximity to Toronto for quarterly in-person meetings and eligibility to work in Canada.

You will own day-to-day GTM system administration, resolve issues, implement enhancements, and automate processes while ensuring data integrity, SLAs, and

Qualifications

• 5+ years of experience administering Salesforce in a professional environment.
• Experience with Salesforce and CPQ and marketing automation platforms.
• Experience supporting GTM systems within a fast-growing SaaS organization with CRM integrations.
• Demonstrated experience delivering system enhancements, configurations, and support requests aligning with SLAs.
• Ability to document, create knowledge base articles, and train users.

Responsibilities

• Administer, configure, and maintain Blue J’s GTM stack (Salesforce, CPQ, marketing automation).
• Manage user access, permissions, and system health across GTM tools.
• Provide first-line support for GTM system requests from Marketing, Sales, and Customer Success.
• Create and maintain user-facing documentation and training resources.
• Identify opportunities to automate manual processes using platform capabilities and AI tools.
• Collaborate with stakeholders across Marketing, Sales, and Customer Success to implement improvements.

Skills

Salesforce administration

CPQ

Marketing automation

SaaS experience

Documentation & training

Problem solving

Education

Salesforce Certification (asset)

Tools

Salesforce

CPQ

Marketing automation platforms

Job description

Blue J is the leading generative AI solution for tax professionals and one of Canada’s fastest‑growing AI companies. Headquartered in Toronto, we build industry‑leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.

Location

This is a hybrid position requiring candidates to be within commuting distance of Toronto for in‑person meetings 1–2 times a quarter. All candidates must be eligible to work in Canada.

Role Overview

We are looking for a Senior GTM Systems Administrator to support and continuously improve the go‑to‑market systems that power Marketing, Sales, and Customer Success. Reporting to the Senior Manager, GTM Systems, you will own the day‑to‑day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. You will manage inbound requests, resolve technical issues, implement system enhancements, and identify opportunities to automate repetitive processes and improve efficiency.

Responsibilities

Systems Administration & Configuration

• Administer, configure, and maintain Blue J’s GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
• Manage user access, permissions, and overall system health across GTM tools.
• Deliver configuration updates and enhancements in alignment with established timelines and project priorities.

Ticket Management & User Support

• Provide first‑line support for system requests from Marketing, Sales, and Customer Success.
• Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
• Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.

Documentation & User Enablement

• Create and maintain documentation that enables users to effectively navigate and use GTM systems.
• Support users by providing guidance, documentation, and training resources that encourage self‑service where appropriate.
• Identify recurring requests and develop scalable resources to improve the user experience.

Automation & Process Optimization

• Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
• Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.

Data Integrity & Issue Resolution

• Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
• Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.

Cross‑Functional Collaboration

• Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
• Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day‑to‑day system operations.

Qualifications

• 5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
• Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
• Experience supporting GTM systems within a fast‑growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
• Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
• Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to elevate more complex challenges.
• Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
• Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI‑powered tools to improve efficiency and scalability.
• Ability to manage day‑to‑day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical stakeholders.
• Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends.

Nice to Have

• Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk.

Benefits

• A rare opportunity to help shape and support the systems that power the revenue engine of a fast‑growing, well‑funded SaaS company.
• A mission‑driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
• Competitive base salary, stock options, and benefits designed to support you and your family.
• Flexibility in how you work: primarily remote, with occasional travel to our Toronto office as needed.
• A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
• The excitement of a fast‑growing company with clear momentum, and the resources to back bold initiatives.

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application.

Compensation: The base pay range for this role is $103,000 – $142,000 CAD per year.