Senior Global Customer Success Manager

Equinix; Toronto; On-site; CAD 109,000 - 159,000; Full time

Job summary

Equinix is hiring a Customer Success Manager 3 in Toronto to manage complex, global customer relationships from onboarding to growth. You will serve as a trusted advisor to executive stakeholders, drive adoption, retention and revenue, and lead cross-functional initiatives across Sales, Support, Product, and Delivery.

The role demands deep customer success expertise, strong problem solving, and commercial acumen to deliver world-class outcomes and long-term value.

Qualifications

• Typically requires a minimum of 5+ years of related experience.
• Bachelor's degree preferred.
• Extensive experience in Customer Success, Account Management, or related roles in a B2B technology or SaaS environment.
• Proven ability to manage complex, global enterprise accounts independently.
• Demonstrated success in driving customer retention, adoption, and revenue growth.
• Experience engaging with executive-level stakeholders and leading strategic conversations.

Responsibilities

• Lead onboarding for complex, global customers, including multi-region coordination and execution.
• Develop, execute, and track comprehensive Customer Success Plans aligned to customer business outcomes and KPIs.
• Serve as the primary post-sales point of contact and trusted strategic consultant for renewals and growth.
• Lead resolution of complex, high-impact issues and escalations across global accounts.
• Lead coordination across internal teams to ensure seamless customer experiences and act as a global customer advocate.
• Drive process improvements and scalable best practices across teams and regions.

Skills

Customer Success

Account Management

Stakeholder Management

Cross-functional leadership

Education

Bachelor's degree

Job description

Equinix is hiring a Customer Success Manager 3 in Toronto to manage complex, global customer relationships from onboarding to growth. You will serve as a trusted advisor to executive stakeholders, drive adoption, retention and revenue, and lead cross-functional initiatives across Sales, Support, Product, and Delivery.

The role demands deep customer success expertise, strong problem solving, and commercial acumen to deliver world-class outcomes and long-term value.