Remote Cardiac Rhythm Care Technician – Support & Troubleshooting

Abbott; Mississauga; Remote; CAD 49,000 - 68,000; Full time

Job summary

Abbott in Mississauga is seeking a bilingual Customer Service representative to support the CRM Cardiac Rhythm Management unit. You will handle inbound calls, process orders and returns, and assist the sales team from the on-site office four days a week with one remote day.

The role requires a two-year college diploma and 1–3 years of relevant experience, with proficiency in MS Office and SAP knowledge. High-quality customer service and multitasking are essential.

Qualifications

• Bilingual English/French required with strong communication skills.
• Two-year college diploma or equivalent.
• 1–3 years of relevant experience in customer service or order processing.
• Proficient in MS Office, especially Word, Excel and PowerPoint; SAP experience preferred.

Responsibilities

• Answer inbound calls from customers and salesforce regarding issues or complaints; collect information from callers.
• Process orders and returns according to procedures; trace shipments and update order status.
• Support sales teams and improve quality and productivity; adhere to quality standards.

Skills

Bilingual English/French

Interpersonal skills

Multitasking

Problem solving

Organizational skills

Attention to detail

Education

College diploma (2 years)

Tools

MS Office (Word, Excel, PowerPoint)

SAP environment

Job description

Abbott in Mississauga is seeking a bilingual Customer Service representative to support the CRM Cardiac Rhythm Management unit. You will handle inbound calls, process orders and returns, and assist the sales team from the on-site office four days a week with one remote day.

The role requires a two-year college diploma and 1–3 years of relevant experience, with proficiency in MS Office and SAP knowledge. High-quality customer service and multitasking are essential.