Senior Front End Developer (5+ years) to modernize Angular front-end architecture using Angular,

S.i. Systems; Toronto; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Discounts for friends and family

Retail discounts

Exclusive partner services

Team events and activities

Job summary

Othership is seeking an engaging guest-service professional to join our space for transformation. You will be the first point of contact for journeyers, helping with check-ins, bookings, and membership management while maintaining a warm, welcoming atmosphere.

The role requires availability for 2-3 shifts per week, including evenings and weekends, with strong communication and empathy. Training on our wellness programs and tools will be provided.

Qualifications

• Experience in guest-service or hospitality environment is preferred.
• Ability to work a flexible schedule including evenings and weekends.
• Comfort with using booking software and CRM tools.

Responsibilities

• Act as the face of Othership, delivering high-level customer service with enthusiasm and kindness.
• Manage reception duties, answer calls and emails, and assist with bookings and memberships.
• Coordinate with operations, guides, and staff to ensure a seamless guest experience.
• Maintain studio areas and inventory, report issues, and support events and programs.

Skills

Customer service

Communication

Multitasking

Team player

Empathy

Tools

Mariana Tek

Notion

Job description

The Stewards’s role is of crucial importance to the overall experience of the journeyers. Stewards are the first person the journeyer meets when they enter the ship and the last person the journeyer see's when they leave, making our first and lasting impression. Stewards are the face and representative of the brand!

Part-time opportunities available. Evening and weekend availability required. Key holder responsibilities.

Responsibilities

• Being the face of Othership by embodying our core values through communicating with enthusiasm, empathy, respect and kindness to our journeyers and patrons, always with a consistent and strong expression of the highest customer service.
• Offering thoughtful, clear communications with operations manager, fellow management colleagues, guides and cleaning support team.
• Is knowledgeable and upholds an awareness of the mission, core values and culture of Othership.
• Reports to operations manager: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs.
• Responsible for managing all customer service needs: checking in journeyers, answering multitudes of phone calls + email inquiries. Engages in our discord channels, offers journeyer relationship development and offers proactive solutions for journeyer needs and complaints.
• Responsible for managing Mariana Tek (database software); manages and oversees class sign-in and attendance, sales and booking services. Keeps journeyer accounts accurate and up to date; manages membership contracts; cancellations and collects overdue accounts.
• Responsible for managing the reception desk: cultivates and builds community in all interactions through developing journeyer relationships; takes ownership of the journeyer experience; drives sales; has knowledge of the ship, all programming, promotions and sales.
• Responsible for overseeing and maintaining facility operations: regular circulation of all areas to ensure proper organization and cleanliness; front desk, change rooms, maintaining tea room, sauna + ice bath maintenance, washrooms and staff/storage room, laundry, retail and organizes lost-and-found items.

Physical Requirements

• Able to work on your feet for 8 hours
• Able to move, pull carry or lift 20 pounds
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Able to work in an environment with large temperature variations

Qualifications

• Must be available to work 2-3 shifts per week; ability to work a flexible schedule including, early mornings, late nights, weekends and some holidays (open year round).
• Has an understanding of the lifestyle and a passion for growing the Othership community.
• Customer focused: Serving with empathy, kindness, patience and support.
• Uses the practices (sauna + Ice bath + breathwork + mindfulness)
• Personally committed to continuous improvement and development
• Outgoing, empathetic and friendly personality with a strong ability to connect with others.
• Strong work ethic and habits including reliability, punctuality, and organizational skills.
• Ability to multi-task and function in a fast paced environment; communi cates clearly, is a self-starter and team player.
• Willingness to gain understanding and familiarity with the classes and programming offered at Othership
• Proficiency with computers, Mariana Tek (client booking software) and Notion.
• Previous customer service, administrative and management experience required; fitness, wellness industry and sales experience preferred.
• Must have the proven ability to drive revenue, possess excellent time management, organizational and follow-up skills
• Engaging in charitable and community causes that make a positive impact.
• Personal development through training with world-leading facilitators.
• Access to exclusive services, nature retreats, and training programs.
• Discounts for friends and family to share the Othership experience.
• Access to partner services that complement your wellness journey.
• Retail and product discounts for your personal enjoyment.
• Exciting team events and activities to foster connections and camaraderie.

About Us

Welcome aboard Othership, Space for Transformation, a space to shift your emotional state through peak experiences that inspire awe and belonging.

We believe that learning how to regulate yourself, and your emotions, in a world that can’t be regulated can and should be a memorable voyage, maybe even an adventure.

Othership is building the future of emotional wellness through social bathhouse experiences and an immersive breathwork app.

We are creating healthy social and emotional regulation classes for people interested in mindfulness, meditation, longevity, entrepreneurship, performance, art and culture.

You will get exposure to certification programs and retreats around many modalities like breathwork, mobility, sauna, emotional release, ice baths, ecstatic dance and social events with world leading facilitators in these spaces.

You will experience incredible personal growth opportunities with training around emotional connection, being accountable and showing up, improving vulnerability and being seen, building more gratitude, and being of service to others.

You will help people transform their lives everyday — conquer fears, feel an experience of awe and magic, beat addiction, get healthy, get in touch with their emotions, feel self love. The Othership experience is powerful! If making people smile drives happiness for you, this happens daily — every single shift.

As part of our hiring process for this role, we use automated technology to help review and fairly screen applications. This tool looks at relevant guest-service or hospitality experience, availability, and the qualifications listed in this posting. If you'd like to request an alternative way to be considered, or need an accommodation, email a request at [e-mail] and include the link to this job. You can see how we test this tool for fairness via the "How we review applications" section of our career page.