Front End Care Team

Wild Heart Wellbeing; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

Wild Heart Wellbeing in Calgary is seeking an outgoing Front End Care Team member to welcome guests, manage bookings, and support daily operations. This role centers on delivering a warm, professional guest experience and assisting with scheduling and communications.

You will educate guests about wellness services, support bookings, and contribute to marketing initiatives and community events while upholding confidentiality and safety policies.

Qualifications

• Exceptional interpersonal and communication skills.
• Strong emotional intelligence, self-awareness, and compassion.
• Outgoing, confident, and comfortable engaging appropriately with individuals on different healing journeys.
• Excellent attention to detail.
• Ability to multitask and problem-solve independently.
• A proactive attitude and willingness to take ownership.
• Commitment to personal growth, accountability, and teamwork.
• Experience in customer service, administration, or wellness is an asset.
• Marketing, social media, and community engagement experience is a strong asset.

Responsibilities

• Welcome guests and create a warm, comforting, professional, and engaging experience.
• Manage bookings, inquiries, session scheduling, and guest communications.
• Educate guests about available wellness services and assist with booking options.
• Support daily administrative and operational responsibilities.
• Contribute to marketing initiatives, social media, events, and community engagement.
• Communicate with the Care Team to maintain a supportive, organized environment.
• Maintain guest confidentiality and uphold strict company safety and operational policies.

Skills

Interpersonal skills

Emotional intelligence

Communication skills

Compassion

Outgoing personality

Attention to detail

multitask

Problem solving

Proactive attitude

Teamwork

Job description

Wild Heart Wellbeing is a growing wellness space in Calgary dedicated to helping people explore new possibilities in their health and wellbeing. Through innovative wellness technologies like medical grade Hyperbaric Oxygen Therapy, we pride ourselves in compassionate care, and meaningful human connection. We strive to create an experience that goes beyond traditional wellness and healthcare services/support.

Position Overview

We are seeking an outgoing, compassionate, and emotionally intelligent individual to join our Front End Care Team.

As the first point of contact for our guests, you will play an important role in creating an exceptional experience while supporting daily operations, community engagement, and the continued growth of Wild Heart Wellbeing.

We are inviting in someone who takes initiative, is able to connect deeply with people, and is committed to both personal growth and professional development.

Key Responsibilities

• Welcome guests and create a warm, comforting, professional, and engaging experience.
• Manage bookings, inquiries, session scheduling, and guest communications.
• Educate guests about available wellness services and assist with booking options.
• Support daily administrative and operational responsibilities.
• Contribute to marketing initiatives, social media, events, and community engagement.
• Communicate with the Care Team to maintain a supportive, organized environment.
• Maintain guest confidentiality and uphold strict company safety and operational policies.

Qualifications & Attributes

• Exceptional interpersonal and communication skills.
• Strong emotional intelligence, self-awareness, and compassion.
• Outgoing, confident, and comfortable engaging appropriately with individuals on different healing journeys.
• Excellent attention to detail.
• Ability to multitask and problem-solve independently.
• A proactive attitude and willingness to take ownership.
• Commitment to personal growth, accountability, and teamwork.
• Experience in customer service, administration, or wellness is an asset.
• Marketing, social media, and community engagement experience is a strong asset.

What We Value

At Wild Heart, we fully believe the quality and culture of our team shapes the quality of care we provide.

We value integrity, emotional maturity, self-awareness, curiosity, accountability, and people who are willing to grow both individually and collectively.

We’re looking for someone who wants to contribute to something meaningful, with honest, purposeful work, not simply to fill a position.