Senior Fraud Analytics & Risk Lead

Manulife/John Hancock; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Dental benefits

Mental health benefits

Vision benefits

Short-term disability

Long-term disability

Life insurance

AD&D insurance

Employee assistance program

Job summary

Manulife/John Hancock is seeking a Senior Fraud Analyst in Toronto to lead investigations, analyze fraud patterns, and optimize controls across retail banking, mortgages, and digital channels. You will work with cross-functional partners to improve detection rules and reporting, contributing to a safer, more efficient banking experience.

The role emphasizes analytics, risk assessment, and continuous improvement, with a hybrid work arrangement and ongoing professional growth opportunities at a

Qualifications

• 3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
• Knowledge of Canadian banking regulations and fraud management practices.
• Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.

Responsibilities

• Investigate suspected fraud events across banking products and customer channels.
• Review alerts, transactions, customer activity, and documentation to identify fraudulent behavior.
• Analyze fraud alerts and transactions to identify patterns and refine detection rules.
• Prepare recurring and ad hoc fraud reports and KPI dashboards to support leadership decisions.

Skills

Fraud analytics

Data analysis

Problem solving

Communication

Education

Bachelor's degree in Business/Finance/Economics/Criminology/Data Analytics/Risk Management

Tools

SQL

Power BI

Python

Job description

Manulife/John Hancock is seeking a Senior Fraud Analyst in Toronto to lead investigations, analyze fraud patterns, and optimize controls across retail banking, mortgages, and digital channels. You will work with cross-functional partners to improve detection rules and reporting, contributing to a safer, more efficient banking experience.

The role emphasizes analytics, risk assessment, and continuous improvement, with a hybrid work arrangement and ongoing professional growth opportunities at a