Fraud Analytics Leader: Risk Management & Innovation

Manulife/John Hancock; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health

Dental

Retirement plan

Job summary

Manulife Bank is seeking a Director of Fraud Analytics & Risk Management to lead analytics, intelligence, and risk programs across deposits, lending, mortgages, and payments. The role partners with Operations, Risk, Technology, Digital, and Data & Analytics to deliver proactive fraud solutions and strong customer protection.

You will own customer risk scoring, improve detection with machine learning, device intelligence, and real-time decisioning in a hybrid Toronto-based environment.

Qualifications

• Requires university degree in a quantitative or related field.
• 10+ years of experience in fraud analytics or risk management in financial services.
• Experience developing fraud detection models and customer risk scoring.

Responsibilities

• Lead Fraud Analytics & Intelligence across banking products and channels.
• Develop and execute the fraud analytics strategy and monitoring capabilities.
• Lead fraud risk assessments and optimize customer risk scoring models.

Skills

Executive communication

Stakeholder management

Machine learning

AI-enabled fraud detection

Education

Statistics/Math/Data Science

Graduate degree in quantitative/ business discipline

Tools

SQL

Python

SAS

Power BI/Tableau

Job description

Manulife Bank is seeking a Director of Fraud Analytics & Risk Management to lead analytics, intelligence, and risk programs across deposits, lending, mortgages, and payments. The role partners with Operations, Risk, Technology, Digital, and Data & Analytics to deliver proactive fraud solutions and strong customer protection.

You will own customer risk scoring, improve detection with machine learning, device intelligence, and real-time decisioning in a hybrid Toronto-based environment.