Senior Field Service Technician

-; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to lead technical initiatives in power delivery. This role emphasizes safety, customer relationships, and high-quality service execution. You will leverage your extensive mechanical and electrical expertise to troubleshoot and maintain power systems, ensuring customer satisfaction and operational efficiency. Join a company that values diversity and inclusion while offering a collaborative environment where your contributions matter. This position promises a dynamic work atmosphere with opportunities for growth and development, making it a perfect fit for passionate professionals looking to make an impact.

Benefits

Retirement Plan

Accident Insurance

Healthcare Plan

Wellbeing Program

Qualifications

• 5+ years experience servicing power system equipment.
• Ability to interpret electrical drawings and instructions.
• Strong organizational and planning skills.

Responsibilities

• Provide technical leadership for power delivery needs.
• Test, commission, and troubleshoot power system equipment.
• Develop service work scopes and assist with proposals.

Skills

Mechanical Aptitude

Technical Leadership

Communication Skills

Electrical Safety Practices

Customer Relationship Management

Education

Journeyman Electrician Certification

Engineer or Certified Electrical Technologist

Tools

Testing Equipment

Job description

Senior Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

The Field Service Technician will provide technical and business leadership to support customer's power delivery needs. The person will have a high level of technical and mechanical expertise, be capable of planning, leading and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationships. This role requires strong hands-on power delivery service, technical and mechanical skills, leadership, business acumen and highly effective communication skills.

• Test, commission, program, troubleshoot, repair, upgrade, retrofit and install high, medium and low voltage power system equipment. Relay capability, test, commission, troubleshoot, upgrade, retrofit various types of protection and control would be an asset.
• Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and voltage ratings.
• Test transformers oil & dry types.
• Develop service work scopes and assist with estimates for proposal activities.
• Schedule and execute jobs on-time and on-budget with world-class quality.
• Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization and profitability.
• Understand customer and market dynamics and implement strategy consistent with ABB objectives.
• Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expand customer base.
• Identify and implement cost and process improvements and standardization to continuously improve cost productivity.

Qualifications for the role

• 5+ years proven track record servicing some of the above equipment.
• Familiarity with environmental protection procedures and basic electrical safety practices.
• Make work site and site activities safe for self and all other members of the site team.
• Strong mechanical aptitude and hands-on capability.
• Ability to understand documented instructions, procedures and electrical drawings, and develop the same.
• Well organized.
• Familiar with test equipment and testing procedures for power delivery.
• Computer literate.
• Excellent English written and oral skills.
• Ability to travel locally and nationally 50% of the time, work overtime/weekends and respond to weekend and off-hours service requests as required.
• Engineer or Certified Electrical Technologist with Journeyman Electrician certification is an asset, with proven experience.
• Ability to work independently and lead a project / work scope / team with a minimum of supervision.
• Excellent team player.
• Exceptional communication, interpersonal and leadership skills, and ability to develop and maintain strong relationships with customers and team members.
• Entrepreneurial, customer focused with ability to generate work and develop strong customer relations.
• Apply practical application experience and knowledge of electrical power systems to develop and recommend solutions for customers' power system issues and upgrades.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 9th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

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