Senior Field Service Technician

ABB Schweiz AG; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to lead technical and business operations in power delivery. This role demands a high level of expertise in servicing electrical systems, ensuring safety and compliance while fostering strong customer relationships. The ideal candidate will possess exceptional mechanical skills, leadership abilities, and a customer-focused mindset. Join a forward-thinking company that values diversity and inclusion, and contribute to sustainable solutions that enhance the reliability and efficiency of electrical products. If you're ready to make a significant impact in the field, this opportunity is perfect for you.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• 5+ years of experience servicing electrical power systems.
• Strong mechanical aptitude and hands-on capability.
• Excellent English communication skills.

Responsibilities

• Test, commission, troubleshoot, and repair power system equipment.
• Plan and execute jobs on-time and on-budget.
• Develop service work scopes and assist with proposals.

Skills

Technical expertise in power delivery

Mechanical skills

Leadership

Communication skills

Business acumen

Customer relationship management

Problem-solving

Education

Engineer or Certified Electrical Technologist

Journeyman Electrician certification

Tools

Test equipment for power delivery

Electrical drawings

Job description

Senior Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

The Field Service Technician will provide technical and business leadership to support customer’s power delivery needs. The person will have a high level of technical and mechanical expertise, be capable of planning, leading and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationships. This role requires strong hands-on power delivery service, technical and mechanical skills, leadership, business acumen and highly effective communication skills.

1. Test, commission, program, troubleshoot, repair, upgrade, retrofit and install high, medium and low voltage power system equipment. Relay capability, test, commission, troubleshoot, upgrade, retrofit various types of protection and control would be an asset.
2. Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and voltage ratings.
3. Test transformers oil & dry types.
4. Develop service work scopes and assist with estimates for proposal activities.
5. Schedule and execute jobs on-time and on-budget with world-class quality.
6. Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization and profitability.
7. Understand customer and market dynamics and implement strategy consistent with ABB objectives.
8. Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expand customer base.
9. Identify and implement cost and process improvements and standardization to continuously improve cost productivity.

Qualifications for the role

• 5+ years proven track record servicing some of the above equipment.
• Familiarity with environmental protection procedures and basic electrical safety practices.
• Make work site and site activities safe for self and all other members of the site team.
• Strong mechanical aptitude and hands-on capability.
• Ability to understand documented instructions, procedures and electrical drawings, and develop the same.
• Well organized.
• Familiar with test equipment and testing procedures for power delivery.
• Computer literate.
• Excellent English written and oral skills.
• Ability to travel locally and nationally 50% of the time, work overtime/weekends and respond to weekend and off-hours service requests as required.
• Engineer or Certified Electrical Technologist with Journeyman Electrician certification is an asset, with proven experience.
• Ability to work independently and lead a project / work scope / team with a minimum of supervision.
• Excellent team player.
• Exceptional communication, interpersonal and leadership skills, and ability to develop and maintain strong relationships with customers and team members.
• Entrepreneurial, customer focused with ability to generate work and develop strong customer relations.
• Apply practical application experience and knowledge of electrical power systems to develop and recommend solutions for customers’ power system issues and upgrades.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.