Senior Field Service Technician

USTBC ABB Installation Products Inc.; Coquitlam; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Senior Field Service Technician to deliver high-quality technical support and service to customers in Vancouver, BC. The role is hybrid and reports to the Field Service Manager, contributing to electrification field service projects across the region.

You will perform installations, maintenance, and repairs on high, medium, and low voltage equipment, lead service projects, and build strong customer relationships while ensuring safety and quality standards.

Qualifications

• 10+ years of experience with high/medium/low voltage power distribution equipment.
• Experience with testing, commissioning, troubleshooting, and installing power systems.
• Willingness to travel locally and nationally up to 50%.

Responsibilities

• Apply safety rules and environmental responsibilities during all service activities.
• Lead HSE activities at customer sites and report unsafe practices.
• Identify new service opportunities in collaboration with customers and ABB teams.
• Coach technicians and engineers, supervise complex site activities, and provide technical guidance.

Skills

Field service leadership

Power systems troubleshooting

Electrical safety

Education

Engineer or CET

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers.

You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction. You will take the lead in delivering innovative power solutions, managing field service projects, and building lasting customer partnerships.

The work model for the role is: Hybrid

This role is contributing to the Electrification Field Service Team in Vancouver, British Columbia.

This role reports to: Field Service Manager

Responsibilities:

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.
• Provide expert field service support for high, medium, and low voltage power systems, including testing, commissioning, troubleshooting, repair, upgrades, retrofits, and installations.
• Apply strong technical knowledge of transformers, switchgear, protection and control systems, and power distribution equipment; experience with relays, GIS, and SF6 systems is an asset.
• Lead and execute service projects safely and efficiently, developing work scopes, supporting estimates, and delivering projects on time, within budget, and to quality standards.
• Coordinate and direct team activities while driving productivity, operational excellence, and continuous improvement through process standardization and cost reduction initiatives.
• Build and maintain strong customer relationships, identify service growth opportunities, and collaborate closely with sales teams to expand the customer base and support business objectives.
• Utilize strong leadership, communication, problem-solving, and business acumen to develop practical power system solutions while ensuring customer satisfaction and profitability.

Qualifications:

• 10+ years of experience servicing, testing, commissioning, troubleshooting, repairing, upgrading, and installing high, medium, and low voltage power distribution equipment.
• Strong expertise in electrical power systems, including switchgear, transformers, protection and control systems, with relay testing and commissioning considered a strong asset.
• Ability to travel locally and nationally 50% of the time, work overtime/weekends and respond to weekend and off-hours service requests as required
• Proven ability to safely lead and execute field service projects, ensuring compliance with electrical safety standards and environmental protection procedures.
• Demonstrated leadership skills with the ability to independently manage projects, coordinate teams, and deliver work on time, on budget, and to high quality standards.
• Strong mechanical aptitude and hands-on troubleshooting capabilities for complex power delivery equipment and systems.
• Proficient in interpreting and developing technical documentation, procedures, electrical drawings, and service work scopes.
• Experienced in using power system testing equipment and applying industry-standard testing and commissioning procedures.
• Excellent customer relationship management, business development, and sales support skills, with a focus on identifying service opportunities and delivering value-added solutions.
• Strong communication, interpersonal, and leadership abilities, with proven success building collaborative relationships with customers, sales teams, and internal stakeholders.
• Engineer or Certified Electrical Technologist with strong computer skills, a customer-focused and entrepreneurial mindset, and willingness to travel extensively while responding to urgent service needs.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

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