Senior Facilities Manager

JLL; Ottawa; On-site; CAD 110,000 - 160,000; Full time

Job summary

JLL is seeking a Senior Facilities Manager for a prominent global technology campus in Kanata (Ottawa area). You will oversee the campus facilities operations, lead the on-site team, and ensure 24/7 reliability of critical environments while driving stakeholder engagement with the client's executive leaders.

The role emphasizes strong technical background, vendor management, and financial accountability for budget and KPIs, with responsibility across OPEX and capital initiatives.

Qualifications

• 10+ years of progressive facilities management experience with demonstrated leadership experience.
• Bachelor's Degree in Engineering (preferably Mechanical or Electrical) or other facilities certification.
• Experience in managing data centers and critical environments/infrastructure.
• Experience with managing multiple vendors and capital projects.

Responsibilities

• Oversee daily operations of campus/facilities and ensure all services are delivered per JLL policies and client directives.
• Manage service contracts, financial performance, RFPs, and invoicing aligned to contract pricing.
• Lead the facilities management and engineering team in maintenance programs for interior/exterior conditions and critical environments/data centers.
• Develop and manage annual budgets, forecasts, OPEX and capital budgets for the portfolio.
• Coordinate collection and analysis of facility metrics to assess objectives, productivity, cost savings, and improvements.

Skills

Facilities management

Leadership

Budgeting

Stakeholder management

Vendor management

Education

Bachelor's Degree in Engineering (Mechanical or Electrical)

Job description

What this job involves:

JLL is hiring a Senior Facilities Manager for a prominent global technology client in Kanata. This growing operation features a showcase campus including their flagship R&D centre, where the Senior FM will have managerial oversight for the entire site while leading the facilities operations team.

What this job involves:

JLL is hiring a Senior Facilities Manager for a prominent global technology client in Kanata. This growing operation features a showcase campus including their flagship R&D centre, where the Senior FM will have managerial oversight for the entire site while leading the facilities operations team. You will apply your expertise in managing critical environments to ensure smooth operations 24/7. The ideal candidate has a strong technical background to manage the on-site team and proven stakeholder management skills to build relationships with the client's executive leaders and other key stakeholders. The Senior FM has overall financial responsibility for the campus facility operations and performance and will manage the budget and KPIs. This is an exciting opportunity to manage world-class facilities.

What your day-to-day will look like:

• Oversee daily operations of campus/facilities ensuring that all services are effectively delivered and facility needs are met including janitorial, life-safety, engineering, repairs and maintenance. Ensure that the FM/Engineering team implements and provides these services in a manner consistent with JLL policies and client directives
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing
• Lead the facility management and engineering team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities along with no business interruption within critical environments/data centers
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client/building occupants
• Develop, prepare and explain the annual facility budget, on-going forecasts, and other financial requests from the client
• Assist in development of OPEX and capital budgets for the portfolio. This includes contributions towards a multi - year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions
• Responsible for all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Perform additional job duties as requested

Required Qualifications:

• 10+ years of progressive facilities management experience with demonstrated leadership experience
• Bachelor's Degree in Engineering (preferably Mechanical or Electrical) or other technical or facilities certification
• Experience in managing data centers and critical environments/infrastructure.
• Experience with managing multiple vendors and capital projects