Senior Experiential Operations Lead

LE006 The.Team: SME Sports & Entertainment, ULC; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

THE·TEAM in Canada is seeking an experienced Experiential Operations, Production and Delivery lead to manage large-scale signage and branding projects from planning to on-site delivery. Based in Oakville with five-days-on-site, you’ll coordinate budgets, timelines, assets and vendor teams across Canada and the US.

You’ll work with internal and external stakeholders, ensure production readiness, review artwork with printers, and oversee logistics, staffing and risk management, while advancing

Qualifications

• 5-7+ years’ experience in operations and production with experiential led sports and entertainment industries.
• Proven project management experience across operational planning and delivery, with the ability to manage complex projects against challenging timelines.
• Clear and effective communicator, demonstrated ability to work confidently across internal teams, clients, vendors, and external stakeholders.
• Strong relationship management, influencing, and negotiation skills, with the diplomacy to navigate competing priorities and stakeholder needs.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, delegate effectively, and maintain clear project systems, processes, and documentation.
• Strong problem-solving and decision-making skills, with the ability to assess risk, think creatively, and resolve issues quickly and effectively.
• Confidence in leading financials across projects and client accounts, including budget management, forecasting, pricing, and cost control.

Responsibilities

• Serve as central senior day-to-day contact for internal teams and external vendors, with overall responsibility for successful project delivery.
• Collaborate with internal teams to develop project and signage programs, budgets, schedules, and project documentation, creating effective delivery strategies aligned with client-led operational deadlines.
• Lead the advance planning and management of complex production, logistical, and operational requirements, identifying risks and dependencies to ensure projects are set-up for successful delivery.
• Manage day-to-day project budgets in partnership with the Associate Director, Experiential Ops and Production, ensuring accurate pricing and cost control, while overseeing purchase orders, budget reconciliation, and the timely submission and tracking of vendor invoices.
• Ensure clear and timely communication between the Creative studio and Experience teams, coordinating creative development, feedback, approvals, and production-ready files for vendor delivery.
• Oversee the end-to-end production of creative assets, ensuring files are production-ready, technically accurate, and meet all required specifications.
• Partner closely with printers, fabricators, and production vendors to review artwork and production requirements, troubleshoot technical issues, and ensure deliverables meet required quality standards.
• Lead production planning and workflows across internal teams and external vendors, managing production schedules, key milestones, dependencies, and deadlines to keep projects progressing efficiently and expectations proactively managed.
• Manage Production and Logistics teams, developing staffing plans and overseeing capacity planning, resource scheduling, detailed project preparation, and onsite resources to support successful delivery.
• Utilize internal inventory management systems to accurately categorize, track, and coordinate the safe storage of client assets.
• Build and maintain strong, trusted relationships with external vendors while identifying and developing new vendor partnerships to support evolving project needs.
• Lead onsite installation and dismantling in partnership with vendors and internal teams, overseeing logistics, schedules, resources, and execution to deliver a seamless onsite experience.
• Champion THE·TEAM's sustainability policy, identifying opportunities to align our sustainability goals with those of our clients through environmentally responsible materials, processes, and delivery strategies.

Job description

THE·TEAM in Canada is seeking an experienced Experiential Operations, Production and Delivery lead to manage large-scale signage and branding projects from planning to on-site delivery. Based in Oakville with five-days-on-site, you’ll coordinate budgets, timelines, assets and vendor teams across Canada and the US.

You’ll work with internal and external stakeholders, ensure production readiness, review artwork with printers, and oversee logistics, staffing and risk management, while advancing