Senior Network Operations Engineer

Cognizant; Vancouver; Hybrid; CAD 94,000 - 107,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

Disability (Long-term/Short-term)

Parental Leave

Job summary

Cognizant is seeking a Senior Network Operations Engineer in Vancouver, hybrid role with 4 days onsite and 1 day remote. The candidate will serve as a senior escalation point, handling complex enterprise network issues across LAN/WAN, cloud, and security domains, while mentoring junior engineers and driving automation initiatives.

The role requires 8+ years in enterprise networking and 5+ years in Network Operations, with strong troubleshooting and communication skills.

Qualifications

• 8+ years of enterprise networking experience.
• 5+ years in a Network Operations environment.
• Experience supporting large, geographically distributed enterprises.
• Strong troubleshooting, analytical, and communication skills.

Responsibilities

• Provide advanced L2/L3 support for network incidents and outages.
• Troubleshoot and resolve issues across LAN, WAN, Wi‑Fi, VPN, SD‑WAN, cloud, and security environments.
• Lead incident response for critical business‑impacting events and perform Root Cause Analysis (RCA).
• Support network hardware refreshes, software upgrades, and technology deployments.
• Review and implement network changes following change management processes.
• Maintain network documentation, diagrams, and operational procedures.
• Mentor junior engineers and provide technical leadership.
• Develop automation solutions using Python, Ansible, APIs, or Terraform.
• Improve monitoring, observability, and operational efficiency.
• Coordinate with vendors and technology partners to resolve complex issues.

Skills

Enterprise networking

Network operations

Troubleshooting

Automation

Mentoring

Root cause analysis

Tools

Cisco SD-WAN

Cisco Meraki

Palo Alto Firewalls

Zscaler

AWS Networking

Azure Networking

Aviatrix

Infoblox DNS/DHCP

Job description

Job Title: Senior Network Operations Engineer

Job Location: Vancouver BC ( Hybrid 4 days onsite )

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking a Senior Network Operations Engineer to support and maintain a large-scale enterprise network environment across retail stores, corporate offices, distribution centers, cloud platforms, and remote users. This role serves as a senior technical escalation point for complex network issues, major incidents, and operational improvements.

Key Responsibilities

• Provide advanced L2/L3 support for network incidents and outages.
• Troubleshoot and resolve issues across LAN, WAN, Wi‑Fi, VPN, SD‑WAN, cloud, and security environments.
• Lead incident response for critical business‑impacting events and perform Root Cause Analysis (RCA).
• Support network hardware refreshes, software upgrades, and technology deployments.
• Review and implement network changes following change management processes.
• Maintain network documentation, diagrams, and operational procedures.
• Mentor junior engineers and provide technical leadership.
• Develop automation solutions using Python, Ansible, APIs, or Terraform.
• Improve monitoring, observability, and operational efficiency.
• Coordinate with vendors and technology partners to resolve complex issues.

Required Experience

• 8+ years of enterprise networking experience.
• 5+ years in a Network Operations environment.
• Experience supporting large, geographically distributed enterprises.
• Strong troubleshooting, analytical, and communication skills.

Required Technologies

• Cisco SD-WAN
• Cisco Meraki (LAN/WLAN)
• Palo Alto Firewalls & Panorama
• Zscaler
• AWS Networking
• Microsoft Azure Networking
• Aviatrix
• Infoblox DNS/DHCP

Technical Skills

• Routing: BGP, OSPF, EIGRP
• Switching and Wireless Networking
• Firewalls, VPNs, ZTNA, SASE
• Cloud Networking (AWS & Azure)
• Automation using Python, Ansible, Terraform, APIs, GitHub
• Incident & Problem Management
• Root Cause Analysis (RCA)

Preferred Certifications

• CCNP Enterprise
• CCIE
• Palo Alto PCNSE
• Azure AZ-700
• AWS Advanced Networking Specialty
• ITIL Foundation

Ideal Candidate

A hands‑on network operations expert who takes ownership, excels in troubleshooting complex enterprise environments, leads major incident response, mentors team members, and drives automation and operational improvements.

Salary and Other Compensation:

The annual salary for this position is between 94000 to 107000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid requiring 4 days a week at client site in Vancouver BC and 1 day remote

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.