Senior Dispatcher | Ottawa: Lead Routes, Dispatch & Safety

First Student, Inc.; Ottawa; Presencial; CAD 50.000 - 61.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision benefits

Paid holidays and vacation time

Career advancement opportunities

Employee Assistance Program

PerkSpot discounts

Resumo da vaga

First Student, Inc. is hiring a Senior Dispatcher in Ottawa. The role leads daily routing, scheduling, and dispatch operations with a full-time, Monday–Friday schedule. You will assign drivers, handle route changes, and ensure accurate information and logs for safe, on-time service.

We seek a candidate with 5–7 years of relevant experience, strong communication and problem-solving skills, and knowledge of radio-dispatch equipment. A valid vehicle license is preferred.

Qualificações

• High school diploma or equivalent.
• Five to seven years of relevant experience.
• Previous dispatch, routing, terminal operations, or professional-driving experience.
• Strong communication, customer-service, computer, and problem-solving skills.
• Ability to stay calm, organized, and decisive in a fast-moving environment.
• Knowledge of radio-dispatch equipment.
• Appropriate vehicle license preferred.

Responsabilidades

• Lead daily routing, scheduling, and dispatch operations.
• Assign drivers and monitors to routes and oversee route bidding when applicable.
• Respond to open routes, absences, delays, breakdowns, and last-minute changes to keep service moving.
• Provide drivers with accurate route and passenger information.
• Review route changes and maintain required documentation.
• Monitor route hours and adjust to improve productivity and reduce overtime.
• Maintain dispatch logs covering vehicle status and service disruptions.
• Ensure morning and afternoon routes are dry-run before service begins.
• Broadcast daily safety messages and reinforce safety culture.
• Collect pre-trip inspection reports and communicate repair needs to maintenance.
• Coordinate preventive maintenance and fleet concerns with Shop Manager.
• Open or close the location and manage driver call-outs.
• Support drivers, school personnel, families, and customers with timely communication.

Conhecimentos

Communication skills

Customer service

Computer skills

Problem-solving

Formação

High school diploma or equivalent

Ferramentas

Radio-dispatch equipment

Descrição da vaga

First Student, Inc. is hiring a Senior Dispatcher in Ottawa. The role leads daily routing, scheduling, and dispatch operations with a full-time, Monday–Friday schedule. You will assign drivers, handle route changes, and ensure accurate information and logs for safe, on-time service.

We seek a candidate with 5–7 years of relevant experience, strong communication and problem-solving skills, and knowledge of radio-dispatch equipment. A valid vehicle license is preferred.