Senior Dispatch Specialist: Operations & Service Recovery

Trimac Transportation; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation & holidays

Tuition Reimbursement

Career development

Job summary

Trimac Transportation in Winnipeg, MB is seeking a Dispatch Specialist to ensure safe, reliable dispatch execution across shifts. You’ll balance drivers, freight and equipment while coordinating across desks and leading service recovery when needed.

The role requires strong dispatch planning, driver management and customer service, with experience coordinating complex decisions and guiding junior staff. On-site work with a comprehensive benefits package is offered.

Qualifications

• High school diploma or equivalent required; post-secondary education in transportation, logistics or business is an asset.
• Typically 4 to 6 years of progressively responsible dispatch, fleet coordination or transportation-operations experience.
• Demonstrated experience coordinating complex decisions across more than one dispatch desk, customer group or operating area.
• Demonstrated experience leading service recovery, coaching peers and serving as an escalation point.
• Flatdeck, specialized, bulk, hazardous-commodity or cross-border experience is an asset where relevant.

Responsibilities

• Own overall dispatch coordination and operating-plan execution during the assigned shift.
• Establish shift priorities, distribute work across dispatch desks and rebalance workload when conditions change.
• Maintain a current view of freight demand, driver capacity, equipment availability, Hours of Service and customer commitments across the operation.
• Initiate corrective action when safety, service, utilization, productivity or documentation expectations are at risk.
• Conduct structured shift handoffs with every material exception assigned to a named owner and next action.
• Lead recovery planning for significant disruptions, including driver or equipment shortages, weather events, missed appointments and multi-load service failures.
• Make or coordinate load, driver and equipment reassignments within approved operating requirements.
• Resolve competing priorities across dispatch desks and coordinate support from other terminals or operating groups.
• Escalate issues beyond delegated authority with the impact, actions taken, options and recommended decision.
• Serve as the first operational escalation point for Dispatchers.
• Provide functional direction during the shift and verify assigned actions are completed.
• Coach Dispatchers on planning discipline, customer communication, safe decisions, system accuracy and escalation standards.
• Support onboarding and practical training of new Dispatchers.
• Review dispatch records, load status, trip events, service-failure documentation and shift handoffs; correct immediate gaps and report recurring concerns.

Skills

Dispatch planning

Driver management

Operations coordination

Customer service

Education

High school diploma

Post-secondary education (asset)

Tools

TMW

Microsoft Office

Job description

Trimac Transportation in Winnipeg, MB is seeking a Dispatch Specialist to ensure safe, reliable dispatch execution across shifts. You’ll balance drivers, freight and equipment while coordinating across desks and leading service recovery when needed.

The role requires strong dispatch planning, driver management and customer service, with experience coordinating complex decisions and guiding junior staff. On-site work with a comprehensive benefits package is offered.