Senior Director, Special Products

CIBC; Toronto; On-site; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation & incentive {

Employee share purchase plan

Purpose Day paid leave

Job summary

CIBC is seeking a Senior Director, Special Products in Toronto to lead a complex portfolio across fee-based, fiduciary, custodial and institutional offerings. You will set the strategic direction for service delivery, governance, and transformation while building a high-performing leadership team.

You will partner with business, product, technology and governance functions to drive growth, regulatory readiness and process optimization, including digitization and automation.

Qualifications

• Experience developing and implementing strategic team goals.
• Experience coaching employees and inspiring successful performance.
• Ability to translate data into meaningful insights.
• Ability to anticipate future opportunities and act on them.
• Wealth management operations experience including fee-based products and post-trade servicing.

Responsibilities

• Lead the strategic and tactical operating plan for the Special Products portfolio, setting priorities that align with Wealth Management Operations and enterprise objectives.
• Direct end-to-end operations across portfolio administration, fee-based product servicing, custodial and post-trade support, client file administration, billing and fee governance, reporting.
• Establish and maintain a strong control environment by overseeing audit readiness, regulatory reviews, issue management, remediation activities, and governance practices across the portfolio.
• Drive process redesign, standardization, automation, and digitization initiatives that improve scalability, resilience, productivity, and the client experience.
• Manage budgets, business cases, unit costing, workforce planning, and organizational design to ensure the operation has the capacity and capability to support business needs.
• Lead multiple Director-level teams, strengthen leadership capability through coaching and development, and foster a culture of accountability, collaboration, innovation, and continuous improvement.

Skills

Strategic leadership

Operational excellence

Risk and governance

Transformation

Financial management

People leadership

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Wealth Management Operations supports a broad range of investment products, advisory programs, client account services, and operational activities across Wealth Management. As the Senior Director, Special Products, you’ll lead a complex portfolio of operations that supports fee-based, fiduciary, custodial, proprietary, and institutional product offerings, along with related client administration and reporting activities. You’ll set the strategic direction for service delivery, governance, controls, cost management, and process transformation across multiple specialized functions. You’ll partner closely with business leaders, product teams, technology, governance, and change partners to support business growth, regulatory change, and new product or platform initiatives. You’ll also modernize the operating model through process optimization, digitization, and automation while building a high-performing leadership team positioned to meet current and future client and business needs.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Strategic leadership - Lead the strategic and tactical operating plan for the Special Products portfolio, setting priorities that align with Wealth Management Operations and enterprise objectives.

• Operational excellence - Direct end-to-end operations across portfolio administration, fee-based product servicing, custodial and post-trade support, client file administration, billing and fee governance, reporting, and related control activities to deliver accurate, timely, and client-focused service.

• Risk and governance - Establish and maintain a strong control environment by overseeing audit readiness, regulatory reviews, issue management, remediation activities, and governance practices across the portfolio.

• Transformation - Drive process redesign, standardization, automation, and digitization initiatives that improve scalability, resilience, productivity, and the client experience.

• Financial and resource management - Manage budgets, business cases, unit costing, workforce planning, and organizational design to ensure the operation has the capacity and capability to support business needs.

• People leadership - Lead multiple Director-level teams, strengthen leadership capability through coaching and development, and foster a culture of accountability, collaboration, innovation, and continuous improvement.

Who you are

• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what’s possible.

• You can demonstrate experience in wealth management operations. Including fee-based products, portfolio administration, custodial and post-trade servicing, client account administration, billing and fee governance, operational risk and control frameworks, and large-scale transformation. It’s an asset if you have experience leading digitization, automation, and business change initiatives in a regulated financial services environment.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge