Senior Director, Special Products

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Senior Director, Special Products within Wealth Management Operations in Toronto. You will lead a complex portfolio, shape service delivery strategy, and drive governance, cost management, and platform initiatives to support client-focused outcomes.

The role emphasizes digitization, automation, and a high-performing leadership team to meet current and future client and business needs.

Qualifications

• Strategic and tactical operating plan development for Special Products.
• Experience leading cross-functional teams in a regulated financial setting.
• Strong oversight of governance, controls, and risk management.
• Experience driving digitization, automation, and process transformation in wealth operations.

Responsibilities

• Lead the strategic and tactical operating plan for the Special Products portfolio.
• Direct end-to-end operations including portfolio administration, fee-based servicing, custodial/post-trade support and billing governance.
• Establish and maintain strong control environments with audit readiness and regulatory compliance.
• Drive process redesign, standardization, automation, and digitization for scalability.
• Manage budgets, business cases, unit costing, and workforce planning.
• Lead multiple Director-level teams and foster a culture of accountability and continuous improvement.

Skills

Strategic leadership

Operational excellence

Risk and governance

Transformation

Financial and resource management

People leadership

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Wealth Management Operations supports a broad range of investment products, advisory programs, client account services, and operational activities across Wealth Management. As the Senior Director, Special Products, you’ll lead a complex portfolio of operations that supports fee-based, fiduciary, custodial, proprietary, and institutional product offerings, along with related client administration and reporting activities. You’ll set the strategic direction for service delivery, governance, controls, cost management, and process transformation across multiple specialized functions. You’ll partner closely with business leaders, product teams, technology, governance, and change partners to support business growth, regulatory change, and new product or platform initiatives. You’ll also modernize the operating model through process optimization, digitization, and automation while building a high-performing leadership team positioned to meet current and future client and business needs. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Strategic leadership - Lead the strategic and tactical operating plan for the Special Products portfolio, setting priorities that align with Wealth Management Operations and enterprise objectives.
• Operational excellence - Direct end-to-end operations across portfolio administration, fee‑based product servicing, custodial and post‑trade support, client file administration, billing and fee governance, reporting, and related control activities to deliver accurate, timely, and client‑focused service.
• Risk and governance - Establish and maintain a strong control environment by overseeing audit readiness, regulatory reviews, issue management, remediation activities, and governance practices across the portfolio.
• Transformation - Drive process redesign, standardization, automation, and digitization initiatives that improve scalability, resilience, productivity, and the client experience.
• Financial and resource management - Manage budgets, business cases, unit costing, workforce planning, and organizational design to ensure the operation has the capacity and capability to support business needs.
• People leadership - Lead multiple Director-level teams, strengthen leadership capability through coaching and development, and foster a culture of accountability, collaboration, innovation, and continuous improvement.

Who you are

You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what’s possible. You can demonstrate experience in wealth management operations. Including fee‑based products, portfolio administration, custodial and post‑trade servicing, client account administration, billing and fee governance, operational risk and control frameworks, and large‑scale transformation. It’s an asset if you have experience leading digitization, automation, and business change initiatives in a regulated financial services environment.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Details

Job Location Toronto-81 Bay, 27th Floor Employment Type Regular Weekly Hours 37.5 Skills Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.