Senior Director, Products & Platform Management

Lifemark Health Group; Brampton; Hybrid; CAD 160,000 - 240,000; Full time

Benefits offered by this job

Annual bonus incentive

Education reimbursement

Employee stock ownership plan (ESOP)

Paid vacation & wellness days

Health & dental benefits

Discounts at Shopper Drug Mart

On-site gym & facilities

Job summary

Lifemark Health Group is seeking a senior technology and product leader to own the strategy, portfolio and evolution of Lifemark’s Product & Platform ecosystem. You will translate business strategy into a multi-year roadmap connecting referral management, clinical operations, affiliate and customer partners across Lifemark’s national care network.

Leading the Product Management organization, you will collaborate with Engineering, Data & Analytics, Security and business leaders to evolve the

Qualifications

• 10+ years of progressive experience across digital product,technology or platform leadership.
• 5+ years leading multi-disciplinary product organizations.
• Experience developing product and platform strategies across complex, interconnected technology ecosystems.
• Strong understanding of enterprise architecture concepts, modular platform design, APIs, shared services, integration patterns and reusable capabilities.
• Experience partnering closely with Enterprise Architecture and Engineering teams to translate business strategy into scalable technology platforms.
• Experience making build, buy, partner and integrate decisions across proprietary and third‑party platforms.
• Experience with Practice Management Systems, Electronic Medical Records or healthcare technology ecosystems is an asset.
• Demonstrated ability to apply and scale AI/ML and automation to improve business and clinical outcomes.
• Strong financial and portfolio-management skills, including business cases, investment prioritization and benefit realization.
• Excellent executive stakeholder communication, outcome‑based roadmapping, organizational design and talent development.

Responsibilities

• Product & Platform Strategy: Own the multi-year strategy and roadmap for Lifemark’s integrated Product & Platform ecosystem.
• Enterprise Architecture & Platform Evolution: Define the target-state architecture for the ecosystem, including platform boundaries and data standards.
• Modular Capability Strategy: Establish modular capabilities that can be developed once and reused.
• Build, Buy, Partner & Integrate: Decide where to build proprietary capabilities or rely on third‑party solutions.
• Portfolio & Investment Management: Prioritize investments across products and platforms.
• High-Performing Product Organization: Build, lead and develop Product Managers and Business Analysts.
• Business Outcomes: Establish measurable product outcomes and ensure ROI.
• Product Discovery & Customer Insight: Establish feedback loops with end users and stakeholders.
• Cross-Product Experience & Interoperability: Ensure seamless workflows across systems.
• Enterprise Data & Analytics: Contribute to a common enterprise data foundation for insights.
• Delivery Partnership: Translate strategy into executable plans balancing modernization and debt.
• AI & Automation: Identify and scale AI-enabled capabilities for clinical workflows.
• Vendor & Strategic Partnerships: Align vendor roadmaps with Lifemark’s ecosystem.
• Financial Management: Own budgets, business cases, and benefit realization.
• Risk, Privacy & Compliance: Meet healthcare privacy and risk requirements.
• Executive Communication & Governance: Provide leadership visibility into portfolio priorities.

Skills

Product leadership

Healthcare tech

Enterprise architecture

APIs & integration

Portfolio management

Executive communication

AI/ML & automation

Financial budgeting

Stakeholder management

Team leadership

Tools

EMR systems

SaaS platforms

Job description

This is a hybrid position (4 days a week in office from one of our office locations below and 1 day a week remote).

This opportunity can be based out of either Office Location below:

• Brampton location @ 1 Presidents Choice Cir, Brampton, ON L6Y 5S5 (near hwy. 407 and Mississauga Rd)
• North York location @ 243 Consumers Rd, North York, ON M2J 4W8 (near hwy. 404 and hwy. 401)

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

About the role

As a senior technology and product leader, you will own the strategy, investment portfolio, architecture alignment and evolution of Lifemark’s Product & Platform ecosystem. You will translate business strategy into a multi-year product and platform roadmap that connects referral management, clinical operations, affiliate and customer partners, patients, and enterprise capabilities across Lifemark’s national care network.

The role is accountable for maximizing the value of Lifemark’s proprietary and third-party platforms, and integrated partner capabilities. You will lead the Product Management organization and work closely with Engineering, Enterprise Architecture, Data & Analytics, Security and business leaders to ensure the ecosystem evolves as an integrated, modular platform rather than a collection of independently managed systems.

A key mandate is to establish a modular enterprise architecture that enables Lifemark to reuse common capabilities across products and businesses, integrate acquisitions more efficiently, and selectively build, buy or partner for new functionality. This includes defining clear platform boundaries, shared services, APIs, integration patterns, enterprise data models and reusable components that allow experiences and capabilities to evolve without requiring replacement of core systems.

Success will be measured through improved patient access, clinician productivity, clinic operational efficiency, referral performance, acquisition scalability, technology reuse and return on technology investment.

Key Responsibilities

• Product & Platform Strategy: Own the multi-year strategy and roadmap for Lifemark’s integrated Product & Platform ecosystem, aligned to enterprise growth, clinical and operational priorities.
• Enterprise Architecture & Platform Evolution: Partner with Enterprise Architecture and Engineering to define the target-state architecture for the ecosystem, including platform boundaries, shared services, APIs, integration patterns, dataflowsand technology standards.
• Modular Capability Strategy: Establish a modular approach to product development, identifying common capabilities that can be developed once and reused proprietary platforms, acquisition businesses and future platforms. Examples may include scheduling, identity and access, communications, billing, payments, document management, reporting, patient engagement and workflow services.
• Build, Buy, Partner & Integrate: Determine where Lifemark should build proprietary capabilities, leverage third‑party solutions, establish strategic partnerships or integrate existing enterprise platforms while preserving control of strategically important systems and data.
• Portfolio & Investment Management: Prioritize investments across products, platforms and shared capabilities based on business value, strategic fit, architectural alignment, capacity, risk and ROI.
• High-Performing Product Organization: Build, lead and develop Product Managers, Business Solution Managers and Business Systems Analysts and establish consistent product‑management disciplines across the organization.
• Business Outcomes: Establish measurable product outcomes and ensure roadmap investments deliver improvements in clinician productivity, patient experience, referral performance, operational efficiency and network scalability.
• Product Discovery & Customer Insight: Establish continuous feedback loops with end users and enterprise stakeholders; use research, analytics and experimentation to inform priorities.
• Cross-Product Experience & Interoperability: Ensure workflows operate seamlessly across systems, reducing duplicate capabilities, manual hand‑offs and fragmented user experiences.
• Enterprise Data & Analytics: Partner with Data & Analytics and Architecture to ensure products contribute to a common enterprise data foundation that enables network‑wide operational visibility, advancedanalyticsand future AI capabilities.
• Delivery Partnership: Partner with Engineering and Architecture leaders to translate product strategy into executable plans while balancing modernization, new capabilities, technical debt, platform health and delivery capacity.
• AI & Automation: Identify, prioritize and scale AI-enabled and automated capabilities that deliver measurable improvements in clinical workflows, operational efficiency and decision‑making.
• Vendor & Strategic Partnerships: Own product‑level strategy and value realization for third‑party technology partners, ensuring vendor roadmaps and architectures align with Lifemark’s target‑state ecosystem.
• Financial Management: Own product and platform budgets, business cases, investment approvals and benefit realization.
• Risk, Privacy & Compliance: Ensure products, integrations and shared platform capabilities meet healthcare privacy, cybersecurity, regulatory and enterprise risk requirements.
• Executive Communication & Governance: Provide senior leadership with clear visibility into portfolio priorities, architectural decisions, investment trade‑offs, dependencies and business outcomes.

What we’re looking for

• 10+ years of progressive experience across digital product,technologyor platform leadership, including 5+ years leading multi-disciplinary product organizations.
• Demonstrated experience developing product and platform strategies across complex, interconnected technology ecosystems.
• Strong understanding of enterprise architecture concepts, modular platform design, APIs, shared services, integrationpatternsand reusable capabilities.
• Experience partnering closely with Enterprise Architecture and Engineering teams to translate business strategy into scalable technology platforms.
• Experience making build, buy,partnerand integrate decisions across proprietary and third‑party platforms.
• Experience with Practice Management Systems, Electronic Medical Records or healthcare technology ecosystems is an asset, including scheduling, clinical documentation,billingand patient engagement.
• Demonstrated ability to apply and scale AI/ML and automation to improve business and clinical outcomes.
• Strong financial and portfolio-management skills, including business cases, investmentprioritizationand benefit realization.
• Excellent executive stakeholder communication, outcome‑based roadmapping , organizational design and talent development.

Our Perks

• Eligible to earn an annual Short-Term-Incentive Plan
• Have access to a yearly education re-imbursement fund
• Receive 30% discount from Shopper Drug Mart purchases
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
• Have paid vacation days as well as wellness days
• Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
• Annual Bonus Incentive
• Access to employee assistance program
• On-site gym, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry-Cleaning services (1 Presidents Choice Circle Office)

Inclusion

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self‑identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.