Senior Product Manager, Referral Management

Lifemark Health Group; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Yearly education reimbursement fund

30% Shopper Drug Mart discount

Employee Stock Ownership Plan (ESOP)

Paid vacation and wellness days

Health & Dental Flex Life Benefits

On-site gym and facilities

Job summary

Lifemark Health Group seeks a Senior Product Manager, Referral Management, to own strategy and execution of the referral lifecycle across our clinic networks. This hybrid role balances office collaboration with remote work, reporting to the Director, Products and Platforms, and coordinating with clinical operations, design, engineering, analytics, and delivery teams.

You will drive smarter routing, improve conversion and patient access, and translate clinical pain points into a prioritized

Qualifications

• 5-7+ years in product management, with at least 2-3 years in a healthcare technology environment.
• Experience with practice management systems, EMRs, referrals, scheduling, or operational healthcare workflows.
• Proven track record delivering complex, cross-functional products from discovery through launch and iteration.
• Strong understanding of clinic operations and a track record of driving operational process optimization.
• Ability to synthesize clinical, operational, and technical inputs into clear strategies and well-scoped requirements.
• Strong analytical mindset with comfort using data to drive prioritization and communicate product impact.
• Strong communication, stakeholder management, and facilitation skills across clinical and technical audiences.
• Experience in Agile product delivery environments.
• Healthcare, rehabilitation, or multi-site operational experience is considered an asset.
• Experience with AI-enabled workflows, automation, analytics, or digital transformation initiatives is considered an asset.

Responsibilities

• Define and maintain the product vision and roadmap for Referral Management and Orchestration lifecycle, driving automation across the triage and referral process to improve routing accuracy, reduce manual effort, and accelerate patient access to care.
• Partner with business and operational leaders to identify opportunities to improve referral workflows, productivity, service delivery, and the overall referral experience.
• Translate clinical and operational pain points across the referral journey into a prioritized, outcome-driven roadmap tied to conversion, retention, and network performance.
• Collaborate with Design, Engineering, QA, Architecture, Analytics, and Project Delivery teams to execute roadmap initiatives.
• Partner with implementation, and Clinical Operations teams on go-to-market planning to ensure seamless rollouts.
• Proactively identify and resolve delivery risks, dependencies, and scope trade-offs without compromising product integrity.
• Establish feedback loops with various stakeholders to surface friction points and optimization opportunities.
• Drive standardization of referral and triage workflows, reduction of manual processes, and strengthening of system controls across the referral network.
• Measure and monitor product performance, adoption, operational KPIs, and value realization.
• Ensure solutions align with security, privacy, compliance, and operational governance requirements throughout the product lifecycle.

Skills

Product Management

Healthcare Experience

Agile

Stakeholder Management

Data-Driven

Cross-Functional Collaboration

Job description

This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote).

This opportunity can be based out of either Office Location below:

• Brampton location @ 1 Presidents Choice Cir, Brampton, ON L6Y 5S5 (near hwy. 407 and Mississauga Rd)
• North York location @243 Consumers Rd, North York, ON M2J 4W8 (near hwy. 404 and hwy. 401)

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

Role Overview:

As part of Lifemark’s Technology & Analytics transformation, we are building a modern product management function focused on enabling operational excellence, scalable growth, and exceptional clinician and patient experiences through technology-enabled workflows and platforms.

The Senior Product Manager, Referral Management will own the strategy and execution of the Referral Management and Orchestration lifecycle, from referral intake and triage through to care delivery. Reporting to the Director, Products and Platforms, you will drive smarter, faster referral routing, ensuring patients are connected to the right care across clinic networks, while improving conversion, retention, and the overall referral experience. Sitting at the crossroads of clinical operations, design, engineering, analytics, and delivery, you will align diverse teams around a shared vision, scaling the platform while delivering measurable value for patients, clinicians, and the business.

In this role, you will:

Product Strategy & Roadmap

• Define and maintain the product vision and roadmap for Referral Management and Orchestration lifecycle, driving automation across the triage and referral process to improve routing accuracy, reduce manual effort, and accelerate patient access to care.
• Partner with business and operational leaders to identify opportunities to improve referral workflows, productivity, service delivery, and the overall referral experience.
• Translate clinical and operational pain points across the referral journey into a prioritized, outcome-driven roadmap tied to conversion, retention, and network performance.

Stakeholder Engagement & Business Partnership

• Build relationships with clinical stakeholders, referral channel leads, and care coordination managers to deeply understand referral workflows, capacity constraints, and unmet needs.
• Serve as the primary product liaison between business leaders and delivery teams, translating strategy into actionable requirements.
• Lead cross-functional alignment sessions, steering committees, and executive briefings on product direction, roadmap progress, and value delivery.

Delivery & Product Execution

• Collaborate closely with Design, Engineering, QA, Architecture, Analytics, and Project Delivery teams to execute roadmap initiatives.
• Partner with implementation, and Clinical Operations teams on go-to-market planning to ensure seamless rollouts.
• Proactively identify and resolve delivery risks, dependencies, and scope trade-offs without compromising product integrity.

Continuous Improvement & Operational Excellence

• Establish feedback loops with various stakeholders to surface friction points and optimization opportunities.
• Drive standardization of referral and triage workflows, reduction of manual processes, and strengthening of system controls across the referral network.
• Measure and monitor product performance, adoption, operational KPIs, and value realization.

Governance, Compliance & Risk

• Ensure solutions align with security, privacy, compliance, and operational governance requirements throughout the product lifecycle.
• Maintain audit-ready documentation of product decisions, feature changes, and referral data flows.
• Lead and support change management, training, and adoption activities for new capabilities and workflows.

AI & Innovation

• Identify opportunities to leverage AI-assisted capabilities and automation into the referral workflows to improve efficiency, reduce manual effort, and elevate the user experience.
• Partner with Data and Engineering teams to define model requirements, success metrics, and responsible AI guardrails.
• Support experimentation and phased rollout approaches for emerging capabilities.

What We’re Looking for:

• 5-7+years in product management, with at least 2-3 years in a healthcare technology environment.
• Experience working with practice management systems, EMRs, referrals, scheduling, or operational healthcare workflows.
• Proven track record delivering complex, cross-functional products from discovery through launch and iteration.
• Strong understanding of clinic operations and a track record of driving operational process optimization.
• Ability to synthesize clinical, operational, and technical inputs into clear strategies and well-scoped requirements.
• Strong analytical mindset with comfort using data to drive prioritization and communicate product impact.
• Strong communication, stakeholder management, and facilitation skillsacross clinical and technical audiences.
• Experience in Agile product delivery environments.
• Healthcare, rehabilitation, or multi-site operational experience is considered an asset.
• Experience with AI-enabled workflows, automation, analytics, or digital transformation initiatives is considered an asset.

Our Perks:

You will be provide with a company laptop and a headset. A monitor, keyboard, and/or mouse can also be provided upon request.

You will:

• Have access to a yearly education re-imbursement fund
• Receive 30% discount from Shopper Drug Mart purchases
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
• Have paid vacation days as well as wellness days
• Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
• Access to employee assistance program
• On-site gym, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry-Cleaning services (1 Presidents Choice Circle Office)

Inclusion

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca