Senior Director, Operations

Collingwood General & Marine Hospital Foundation; Collingwood; Hybrid; CAD 120,000 - 125,000; Full time

Benefits offered by this job

Four weeks annual vacation

Performance bonus

Summer hours

HOOPP pension

Benefits program

Professional development opportunities

Occasional work from home

Job summary

Collingwood General & Marine Hospital Foundation is seeking a Senior Director, Operations to lead operational excellence, financial oversight, and governance support as we launch Tomorrow’s Hospital, the foundation's largest fundraising campaign.

Reporting to the President & CEO, the role oversees finance, office administration, donor services, HR, and IT, guiding three board committees and collaborating with hospital departments to deliver strategic growth and strong donor stewardship.

Qualifications

• Post-secondary education in Business Administration, Public Administration, Non-profit Management, Finance, or related field.
• 5–7 years of progressive leadership experience in operations, administration, fundraising, donor services or finance.
• Experience supporting boards, committees, and governance processes.
• Demonstrated experience managing budgets, financial processes, and operational systems.
• Strong knowledge of CRM/database management systems.
• Advanced proficiency with Microsoft Office, including Excel.

Responsibilities

• Provide strategic leadership and oversight of all operational functions of the Foundation to support organizational growth.
• Conduct financial reporting and analysis to inform senior leadership, committees, and board.
• Collaborate with departments to evaluate, implement and monitor new technology to enhance efficiency, effectiveness, and service excellence.
• Develop, implement and evaluate operational policies, procedures, and best practices.
• Establish and maintain internal controls and risk management processes.
• Lead, mentor, and develop direct and indirect reports.
• Foster a culture of collaboration, accountability, innovation and gratitude.

Skills

Leadership

Education

Business Administration / Public Administration / Non-profit Management / Finance

Tools

CRM systems

Job description

Reports to: President & CEO

Department: Administration

Location: Collingwood General & Marine Hospital Foundation

Position Type: Full-Time with benefits, working from the Foundation office in downtown Collingwood with regular meetings outside of office. Occasional work from home flexibility.

Position Summary

The Senior Director, Operations is a newly created position responsible for leading the operational excellence, financial oversight and governance support to enable the Foundation to achieve its top priorities, beginning with the transformational Tomorrow’s Hospital campaign. The Senior Director will lead projects that will help grow and shape the future of the Foundation as we undertake the largest fundraising campaign in South Georgian Bay’s history.

With outstanding generalist knowledge, the Senior Director oversees financial management, office administration, donor services operations, governance support, and human resources. The role supports three Board committees and holds key relationships with hospital departments including Finance, People Services and Information Technology.

Reporting to the President & CEO and a member of the Foundation’s Senior Leadership Team, the Senior Director currently has one direct report. The projected start date is October/November 2026.

Key Responsibilities

Operational Leadership

• Provide strategic leadership and oversight of all operational functions of the Foundationto support organizational growth.
• Conductfinancial reporting and analysisto inform strategic recommendations for senior leadership,committeesand board.
• Collaborate with other departmentsto evaluate,implementandmonitornew technologyto enhance efficiency, effectiveness, and service excellence.
• Develop, implement, and evaluate operational policies, procedures, and best practices.
• Establish andmaintainappropriate internalcontrols and risk management processes.
• Lead, mentor, and develop direct and indirect reports.
• Foster a culture of collaboration, accountability, innovation, and gratitude.

Financial Management

• Serve as the senior liaison between the Foundation and Hospital Finance department.
• Leadthedevelopment and monitoring of the Foundation's annual budget.
• Oversee gift processing, tax receipting, reconciliations, deposits, and financial administration procedures.
• Supervise month-endand year-endfinancial processes and reporting.
• Support annual audit activities and ensuretimelycompletion of audit requirementsandcompliance with CRA regulations, accounting standards, and Foundation policies.
• Oversee administration of all endowed, restricted, and designated funds, ensuring compliance with donor agreements and fund restrictions, coordinating internal and externalreportingand liaising with investment advisors.

Database Management & OfficeOperations

• Oversee all office administration functions and day-to-day operations.
• Provide oversight of the Foundation's donor database system, ensuring data integrity, confidentiality, security, and adherence to best practices.
• Ensuretechnologyand resources effectively support staff productivity.
• Support business continuity planning and organizational risk management activities.

Governance & Board Committees

• Serve as the senior staff lead supportingboard committees, includingbut notlimited to:
• Administration & Finance Committee
• Audit Committee
• Investment Review Committee
• Coordinate follow-up and implementation of committee decisions and action items.
• Support policy development, governance best practices, and committee effectiveness.

Human Resources

• Serve as the Foundation's primary liaison with the Hospital's People Services departmentinsupportingFoundation humanresourcesfunctions.
• Leadrecruitment,onboarding, performance management, compensation administration, and employee relations processes.
• Ensure compliance with workplace legislation, organizational policies, and health and safety requirements.
• Support employee learning, development, and succession planning initiatives.
• Assist the President & CEO with workforce planning and organizational development activities.

Qualifications & Experience

• Post-secondary education in Business Administration, Public Administration, Non-profit Management, Finance, or a related field.
• Minimum5-7years of progressive leadership experience in operations, administration,fundraising,donorservicesorfinance.
• Experience supporting boards, committees, and governance processes.
• Demonstrated experience managing budgets, financial processes, and operational systems.
• Strong knowledge of CRM/database management systems.
• Advancedproficiencywith Microsoft Office Suite, including Excel.

Bonus Points For

• Experience in non-profit, hospital or healthcare administration.
• Knowledge of charitable sector regulations, donor stewardship standards, and fund administration principlesan asset.
• Experience with Raiser’s Edge CRM.
• Familiarity with South Georgian Bay communities.

Core Competencies

• Strategic Leadership:Alignsoperational priorities with organizational goals and fundraisingobjectives.
• Change Leadership:Leads operational improvements and organizational initiatives.
• Operational Excellence:Creates efficient systems, processes, and controls that support organizational success.
• Financial Acumen:Strong understanding of budgeting, reporting,and financialcontrols.
• Governance Expertise:Supports effective governance practices and board engagement.
• Collaboration:Builds strong relationships with internal and external stakeholders.
• Problem Solving:Identifiesopportunities, mitigates risks, and implements solutions.

What We Offer

• Hiring range is $120,000-125,000
• Four weeks annual vacation to start
• Eligibility for performance bonus
• Summer hours
• Defined benefit HOOPP pension plan
• Comprehensive benefits program
• Professional development opportunities
• Occasional work from home flexibility

Who We Are

The Collingwood General & Marine Hospital Foundation is in the midst of an exciting $100+ million campaign to help build Tomorrow’s Hospital: a new, state-of-the-art facility designed to meet the growing healthcare needs of South Georgian Bay.

With community support at the heart of our mission, we inspire individuals, families, businesses, and organizations to realize this once in a lifetime vision.

This is the opportunity to join our growing team as we continue to make strides in our transformative capital campaign, in a beautiful location with talented, collaborative and dedicated teammates. More information can be found at:

https://cgmhf.com/

https://cgmhf.com/tomorrowshospital/