Senior Director of Operations

Field Trip Health Canada; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Field Trip Health Canada is seeking a Senior Director of Operations to enhance operational strategies across multiple clinics. This role involves overseeing clinic performance, ensuring compliance, and optimizing day-to-day operations while supporting team management and cultural integrity. Ideal candidates have significant experience in leadership within healthcare, embodying clarity, compassion, and accountability in their approach.

Benefits

Employee Option Plan

Paid time off

Professional development opportunities

Supportive team culture

Qualifications

• 6+ years in operations leadership, ideally in healthcare.
• Experience managing cross-functional teams and compliance.
• Strong instincts for regulatory and operational scenarios.

Responsibilities

• Oversee clinic performance and operational compliance.
• Manage nurse schedules and optimize client flow.
• Lead quarterly planning and staffing forecasts.

Skills

Leadership

Operational Strategy

Compliance Knowledge

Team Management

Education

Bachelor's Degree in Management or related field

Tools

JaneApp

Google Workspace

Job description

AtField Trip Health, we’re transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we’ve helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing — and that might just be you.

The Role

We’re looking for aSenior Director of Operationswho can keep our national network of clinics humming. You’re someone who thrives at the intersection of people, process, and purpose. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same — but you’ll love that.

Reporting to the CEO, you’ll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase “organized chaos” doesn’t scare you, read on.

What You’ll Own People & Culture

• Support hiring and onboarding across all locations
• Ensure staff have access to the right systems and training
• Act as an escalation point for performance, team dynamics, or tough conversations
• Keep our culture alive with great communication, town halls, and leadership coaching

Clinical & Day-to-Day Ops

• Oversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flow
• Ensure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulations
• Optimize daily workflow — discovery calls, consults, therapy sessions, and more
• Manage escalated client issues with professionalism, empathy, and speed
• Set KPIs with the CEO and monitor clinic performance across Canada
• Forecast staffing and resource needs with Finance and Marketing
• Lead quarterly planning with Clinic Managers to stay ahead of growth

Compliance & QA

• Maintain national registry of professional licenses and insurance
• Prepare for audits, inspections, and College reporting
• Ensure all controlled acts and delegation protocols are correctly followed

Cross-Functional Collaboration

• Operationalize new treatments and campaigns
• Drive quality improvement through data, feedback, and your good instincts

What You Bring

• 6+ years in operations leadership, ideally in healthcare or multi-site service environments
• Experience managing people managers and cross-functional teams
• Deep knowledge of compliance and HR processes (bonus if you’ve worked with regulated professionals)
• Comfort with systems like JaneApp, Google Workspace, and CRM tools
• Strong instincts for when to follow the rules, and when to rewrite them
• You lead with clarity, compassion, and accountability

Bonus Points

• Experience in mental health, psychedelics, or regulated healthcare
• You’ve scaled something before (we’re growing fast!)
• You care deeply about getting people the care they deserve

What You’ll Love

• Work that actually helps people
• Smart, kind, and motivated colleagues
• Employee Option Plan, Paid time off, and professional development
• A culture that values integrity, curiosity, and innovation
• Includes

Ready to build the future of mental health with us?

Apply now — we can’t wait to meet you.

Job Types: Full-time, Permanent

Pay: From $120,000 per year

Additional pay:

• Bonus pay and meaningful equity options for long-term alignment
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person in Toronto (30 Duncan Street)

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Field Trip Health Canada by 2x

Sign in to set job alerts for “Senior Director of Operations” roles.

Director of Operations (Business & Operational Excellence)

VP, Director of Operations, Central & Western Canada, Water

VP, Director of Operations, Central & Western Canada, Water

VP, Director of Operations, Central & Western Canada, Water

Greater Toronto Area, Canada CA$110,000.00-CA$135,000.00 3 weeks ago

Scarborough, Ontario, Canada CA$120,000.00-CA$130,000.00 3 weeks ago

Director of Store Operations- FUTURE OPPORTUNITIES

Senior Director, Merchandising and Product Management

Senior Director, Head of Data Operations

Director of Store Operations- Eataly Eaton Centre

Senior Director, Finance & Business Operations (18-mth Contract)

Director-Customer Solutions Delivery - Greater Toronto Area

The Grocery Foundation - Executive Director

Interim Senior Director, Human Resources, Plant Operations

Director, Specialty Operations (Beyond Payroll)

Senior Director, Specialty Retail & Pharmacy Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.