Senior Director of Operations

Field Trip Health Canada; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Field Trip Health Canada seeks a Senior Director of Operations to oversee clinic performance and compliance across its national network. This leadership role involves managing cross-functional teams, ensuring adherence to regulations, and driving operational excellence. Ideal candidates will have extensive experience in operations within healthcare, a passion for mental health, and strong people management skills.

Benefits

Employee Option Plan

Paid time off

Professional development

Qualifications

• 6+ years in operations leadership, ideally in healthcare.
• Deep knowledge of compliance and HR processes.
• Experience managing people managers and cross-functional teams.

Responsibilities

• Lead operational strategy across clinics with oversight for performance.
• Ensure compliance with SOPs, privacy, and safety regulations.
• Manage escalated client issues with professionalism and empathy.

Skills

Operations leadership

Compliance knowledge

Cross-functional team management

Tools

JaneApp

Google Workspace

CRM tools

Job description

At Field Trip Health , we're transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we've helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing - and that might just be you.

The Role

We're looking for a Senior Director of Operations who can keep our national network of clinics humming. You're someone who thrives at the intersection of people, process, and purpose. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same - but you'll love that.

Reporting to the CEO, you'll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase "organized chaos" doesn't scare you, read on.

What You'll Own People & Culture

• Support hiring and onboarding across all locations
• Ensure staff have access to the right systems and training
• Act as an escalation point for performance, team dynamics, or tough conversations
• Keep our culture alive with great communication, town halls, and leadership coaching

Clinical & Day-to-Day Ops

• Oversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flow
• Ensure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulations
• Optimize daily workflow - discovery calls, consults, therapy sessions, and more
• Manage escalated client issues with professionalism, empathy, and speed
• Set KPIs with the CEO and monitor clinic performance across Canada
• Forecast staffing and resource needs with Finance and Marketing
• Lead quarterly planning with Clinic Managers to stay ahead of growth

Compliance & QA

• Maintain national registry of professional licenses and insurance
• Prepare for audits, inspections, and College reporting
• Ensure all controlled acts and delegation protocols are correctly followed

Cross-Functional Collaboration

• Operationalize new treatments and campaigns
• Drive quality improvement through data, feedback, and your good instincts

What You Bring

• 6+ years in operations leadership, ideally in healthcare or multi-site service environments
• Experience managing people managers and cross-functional teams
• Deep knowledge of compliance and HR processes (bonus if you've worked with regulated professionals)
• Comfort with systems like JaneApp, Google Workspace, and CRM tools
• Strong instincts for when to follow the rules, and when to rewrite them
• You lead with clarity, compassion, and accountability

Bonus Points

• Experience in mental health, psychedelics, or regulated healthcare
• You've scaled something before (we're growing fast!)
• You care deeply about getting people the care they deserve

What You'll Love

• Work that actually helps people
• Smart, kind, and motivated colleagues
• Employee Option Plan, Paid time off, and professional development
• A culture that values integrity, curiosity, and innovation
• Includes

Ready to build the future of mental health with us?

Apply now - we can't wait to meet you.

Job Types : Full-time, Permanent

Pay : From $120,000 per year

Additional pay :

• Bonus pay and meaningful equity options for long-term alignment

Benefits :

• Paid time off

Schedule :

• Monday to Friday

Work Location : In person in Toronto (30 Duncan Street)

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