Director, Operations Service Governance

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

CIBC is searching for a Director of Operations Service Governance to lead compliance and oversight strategies with a focus on operational excellence. In this pivotal role, you will utilize your extensive experience to develop governance frameworks, manage risks, and engage stakeholders effectively. Join a dynamic team committed to fostering a culture of innovation and accountability while enhancing operational performance.

Benefits

Competitive salary and incentive pay

Employee benefits program

Defined benefit pension plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Qualifications

• 7+ years of experience in operations, governance, or service management roles.
• Strong knowledge of regulatory requirements and risk management practices.
• Proven track record of leading governance initiatives.

Responsibilities

• Lead governance frameworks and compliance oversight for third-party suppliers.
• Collaborate with cross-functional teams to drive operational excellence.
• Engage stakeholders and manage communication on governance-related inquiries.

Skills

Governance and Oversight

Risk Management

Stakeholder Engagement

Continuous Improvement

Communication

Problem-Solving

Attention to Detail

Project Management

Leadership

Analytical Thinking

Education

Bachelor’s degree in Business Administration

Master’s degree or professional certifications (e.g., COBIT, CISM, CGEIT)

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

What you’ll be doing

The Director, Operations Service Governance is a pivotal role within our Technology Operations organization, responsible for leading a team of subject matter experts to ensure effective oversight, compliance, and continuous improvement of a key third-party supplier. This role collaborates with cross-functional teams to establish governance frameworks, monitor compliance, and drive operational excellence, all while aligning with CIBC’s core values.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Governance and Oversight - Proactively ensure third-party SOC 1 compliance through thorough due diligence, ongoing oversight, and fostering strong vendor collaboration. Develop and implement governance frameworks that align with regulatory requirements, internal policies, and industry best practices. Conduct regular reviews to identify gaps, risks, and opportunities for improvement.

• Risk and Compliance - Ensure compliance with all regulatory and legal requirements related to SOC 1 and third-party operations. Identify and mitigate operational risks through robust risk management practices. Collaborate with risk, compliance, and audit teams to address findings and implement corrective actions.

• Stakeholder Engagement - Serve as the central point of contact for governance-related inquiries and escalations. Build strong relationships with internal teams, including Technology, Risk and SOX Office to align Operations Service Governance with organizational goals. Provide regular updates and reports to senior leadership on compliance, risks, and improvement initiatives.

• Continuous Improvement - Foster a culture of continuous improvement by identifying and implementing best practices, process enhancements, and innovative solutions. Lead cross-functional projects to drive risk remediation and operational excellence. Stay informed about industry trends, emerging technologies, and regulatory changes to ensure CIBC remains at the forefront of governance practices.

Who you are

• You can demonstrate 7+ years of experience in operations, governance, or service management roles, preferably within the financial services industry.

• You have strong knowledge of regulatory requirements, risk management practices, and operational frameworks.

• Strong leadership and influencing skills to drive change and foster collaboration across teams and proven track record of leading governance initiatives and driving operational improvements.

• You have a Bachelor’s degree in Business Administration, Operations Management, or a related field. It is an asset if you also have a master’s degree or professional certifications (e.g., COBIT, CISM, CGEIT) are considered assets.

• You're an analytical thinker. You have an ability to analyze complex data, identify trends, and make data-driven decisions.

• You have a strong communicator. You have Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to diverse audiences.

• You are a Problem-Solver. You are proactive and solution-oriented mindset to address challenges and implement effective solutions.

• You have attention to detail. You have a high level of accuracy and attention to detail in managing governance processes and compliance requirements.

• You have Project Management skills. Strong organizational and project management skills to lead initiatives and meet deadlines.

• You are adaptable. You have an ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Budget Management, Continuous Improvement, Enterprise Technologies, Information Technology (IT) Systems, Infrastructure Management (IM), Leadership, Long Term Planning, Mitigated Risks, People Management, Regulatory Controls, Stakeholder Management