Senior Analyst - English, French, Microsoft Windows

HCL Technologies Limited; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Job summary

HCLTech is seeking a Senior Analyst to support international customers from Mississauga, Ontario. You will handle helpdesk queries, configure equipment, perform backups, and install/uninstall software, guiding clients through corrective steps with a focus on accurate problem identification and rapid resolution.

The role requires fluent English and French, strong communication, and the ability to manage access in multiple systems while coordinating with internal teams and vendors to ensure timely

Qualifications

• 1 year of IT experience in customer service and technical support
• Proficient in English and French, with strong verbal and written communication

Responsibilities

• Provide helpdesk support via telephone for end users
• Route issues to internal support groups as needed
• Coordinate with vendors and support staff to obtain knowledge
• Manage user access in various systems
• Document problems and resolutions using the Call Tracking System
• Demonstrate excellent communication skills in English and French
• Acquire new information quickly to resolve client issues

Skills

Bilingual English/French

Client communication

Windows OS

ITIL knowledge

ITSM tools

Tools

ServiceNow

Remedy

Jira

Job description

Senior Analyst - English, French, Microsoft Windows Senior Analyst - English, French, Microsoft Windows Canada Job Description Senior Analyst - English, French, Microsoft Windows Mississauga, Ontario

Job Summary

To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Key Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customersâ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
• Excellent communication and conversation skills (both verbal and written)
• Fluent English and French
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Skill Requirements

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge and certification would be an asset
• Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.

Other Requirements

• 1 year of previous IT experience (Customer Service & Technical Support

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.