Senior Design Professional Claims Manager

AXA XL; Toronto; On-site; CAD 150,000 - 205,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity & inclusion programs

Competitive compensation & benefits

Job summary

AXA XL in Toronto, Ontario is seeking a Design Professional Claims Manager to lead the team handling Design Professional claims and implement strategy for claim activities. You will oversee coverage analysis, investigations and reserves, collaborate with underwriting, and mentor a team while delivering exceptional service to policyholders and brokers.

A Bachelor's degree is required; a JD is preferred; travel 10–15% is anticipated.

Qualifications

• Extensive legal experience in the insurance industry, especially design professional liability.
• Strong analytical skills and sound judgment; able to work independently.

Responsibilities

• Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Design Professional claims, in accordance with guidelines.
• Coordinating with Practice Leaders in handling claim files.
• Managing audits and ensuring compliance; drive analytics for underwriting and actuarial.
• Collaborating with Underwriting on claim issues, language review, and marketing activities.
• Providing superior customer service to policyholders and brokers at all times.
• Identifying needs solvable by tech, process improvements, or training; supervise vendors and expenses.
• Managing team member performance, development, and success.

Skills

Insurance law

Analytical skills

Communication

Leadership

Risk management

Travel ability

Education

Bachelor's degree

Juris Doctor (JD) preferred

Job description

AXA XL in Toronto, Ontario is seeking a Design Professional Claims Manager to lead the team handling Design Professional claims and implement strategy for claim activities. You will oversee coverage analysis, investigations and reserves, collaborate with underwriting, and mentor a team while delivering exceptional service to policyholders and brokers.

A Bachelor's degree is required; a JD is preferred; travel 10–15% is anticipated.