Claims Manager, Design Professional, Canada

AXA XL; Toronto; On-site; CAD 150,000 - 205,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity & inclusion programs

Competitive compensation & benefits

Job summary

AXA XL in Toronto, Ontario is seeking a Design Professional Claims Manager to lead the team handling Design Professional claims and implement strategy for claim activities. You will oversee coverage analysis, investigations and reserves, collaborate with underwriting, and mentor a team while delivering exceptional service to policyholders and brokers.

A Bachelor's degree is required; a JD is preferred; travel 10–15% is anticipated.

Qualifications

• Extensive legal experience in the insurance industry, especially design professional liability.
• Strong analytical skills and sound judgment; able to work independently.

Responsibilities

• Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Design Professional claims, in accordance with guidelines.
• Coordinating with Practice Leaders in handling claim files.
• Managing audits and ensuring compliance; drive analytics for underwriting and actuarial.
• Collaborating with Underwriting on claim issues, language review, and marketing activities.
• Providing superior customer service to policyholders and brokers at all times.
• Identifying needs solvable by tech, process improvements, or training; supervise vendors and expenses.
• Managing team member performance, development, and success.

Skills

Insurance law

Analytical skills

Communication

Leadership

Risk management

Travel ability

Education

Bachelor's degree

Juris Doctor (JD) preferred

Job description

Toronto, ON Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters working together, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Claims Manager, Design Professional

Toronto, ON Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters working together, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides commercial errors and omission liability insurance for Design Professionals.

As a Design Professional Claims Manager, you will play a critical role in leading the team and managing AXA XL’s claims for the Design Professional books. You will be a key subject matter expert for AXA XL and will work with other Claims colleagues to implement our strategy on claim activities and best practices. You will also lead a team of Claim Specialists by focusing on technical claim handling, exceptional customer service, work with business segments and driving a performance culture of continuous improvement.

What You’ll Be Doing

• Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Design Professional claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
• Coordinating with Practice Leaders in the handling and resolution of the claim files.
• Managing audits and ensuring FIC compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
• Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
• Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
• Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. Maintaining close supervision of vendor management and expense control within the unit.
• Managing each team member’s performance, development, and success.

In this role, you will report directly to US Head of Design Professional.

What You’ll Bring

We’re looking for someone who has these abilities and skills:

• Extensive legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. A strong background in the following areas of insurance and claims coverage law are highly coveted: Design Professional liability with prior handling of such matters.
• Possesses strong analytical skills and sound judgment. Takes initiative and can work independently.
• Proven knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Management skills: Can coach, develop, set expectations, evaluate, and hold people accountable for delivering. Can be a role model setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
• Outstanding communication: Excellent verbal and written communication, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
• The ability to travel a minimum of 10-15% of the time is anticipated.
• A bachelor's degree is required.
• A Juris Doctor (J.D.) is preferred but not required.
• Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture that enables business growth is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The Canadian base salary range for this position is 150,000 to 205,000 CAD. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.