Senior Dental Administrator

MHMI Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Paid time off

Job summary

Toothworks Pine Ridge Dental Centre in Toronto is seeking a Senior Administrator to lead the front desk, oversee daily operations, mentor junior staff, and ensure a seamless patient experience from check-in to checkout.

The role focuses on scheduling, insurance claims, billing, and team training; the ideal candidate has prior dental office leadership experience and proficiency with Abeldent software, delivering a friendly, professional reception.

Qualifications

• Experience in a dental office, preferably in a senior or lead administrative role.
• Proficient with computers and Abeldent Dental Practice Management software.
• Strong understanding of dental billing, insurance claims processing, and collections.
• Proven ability to train, support, and guide administrative team members.

Responsibilities

• Oversee daily operations of the dental office, including scheduling and front desk coverage.
• Verify and submit insurance claims, manage collections, and resolve billing discrepancies.
• Mentor junior receptionists/administrators and provide day-to-day guidance.
• Monitor operational goals, including new patient growth and case acceptance.
• Support marketing initiatives to build the patient base.
• Manage multi-line phone system and maintain a welcoming reception.

Skills

Dental administration

Abeldent Software

Billing & insurance

Team training

Professional reception

Tools

Abeldent Dental Practice Management software

Job description

About the Role

Are you an experienced dental administrator ready to take the lead at the front desk? Toothworks Pine Ridge Dental Centre is looking for a Senior Administrator to oversee daily front-office operations, mentor junior admin staff, and ensure a seamless patient experience from check-in to checkout.

Key Responsibilities

• Oversee the daily operations of the dental office, including scheduling, patient flow, and front desk coverage
• Verify and submit insurance claims, manage collections, and resolve billing discrepancies
• Act as the go-to resource for junior receptionists/administrators, providing training and day-to-day guidance
• Monitor and drive operational goals, including new patient growth and case acceptance
• Support marketing and promotional initiatives to build the patient base
• Manage multi-line phone system and ensure a professional, welcoming presence at reception

Qualifications

• Previous dental office experience required, ideally in a senior or lead administrative capacity
• Proficient with computers and Abeldent Dental Practice Management software
• Strong understanding of dental billing, insurance claims processing, and collections
• Proven ability to train, support, and guide administrative team members
• Positive, dependable, and able to bring your best self to work every day

BENEFITS

• Competitive Pay
• Paid time off