Dental Administrator - Capitol Dentistry

Capitoldentistry; Toronto; On-site; CAD 28,000 - 30,000; Full time

Job summary

Capitol Dentistry in Toronto, Ontario, is seeking a Dental Administrator to welcome patients and manage daily appointments with care. You will handle calls, recalls, billing, and patient records, ensuring a smooth, patient‑centered experience.

Requirements include at least 1 year in dental administration and experience with dental software. This is a full-time on-site role in Canada with opportunities for growth.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Patient welcome

Appointment scheduling

Billing processing

Phone handling

Record management

Education

1 year dental administration experience

Dental software experience

Clinical background (asset)

Tools

Dental software

Job description

Get to Know Us:

Capitol Dentistry is a modern, patient-focused dental practice dedicated to providing exceptional care in a warm and welcoming environment. The team values building strong relationships with patients and creating a positive experience from the moment they walk through the door.

As a Dental Administrator, you’ll be an important part of that experience. You’ll join a supportive team where your organization, communication, and people skills will be valued, while helping patients feel comfortable and well cared for.

Schedule: Full-Time

Monday–Thursday: 7:45 AM–5:30 PM

Friday: 7:45 AM-2:30 PM

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands‑on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $20-$22/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome andassistpatientsupon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired
• Experience with dental software programs isrequired
• Clinical backgroundis considered anasset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted.