Senior Customer Support Engineer

Hamilton Motor Company; Canada; Remote; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Additional benefits after tenure

Salary growth opportunities

Job summary

A leading automotive technology firm is seeking a full-time remote technical support representative to assist customers with aftermarket infotainment systems. You will need at least 3 years of relevant experience and a strong ability to solve complex issues, as you will be interfacing with car enthusiasts and dealerships across Canada and the USA. The role includes coordinating with technical teams in Asia, ensuring satisfaction and efficiency in solving installation and technical problems for customers.

Qualifications

• Minimum of 3 years of experience in a technical-related role.
• Demonstrable technical support experience with the ability to pass technical interviews.
• Strong personal skills that facilitate customer communication.

Responsibilities

• Handle complex phone calls and emails regarding aftermarket infotainment systems.
• Solve installation issues for DIY customers effectively.
• Collaborate with a remote team to ensure customer satisfaction.

Skills

Problem solving

Calm under pressure

Electronics knowledge

Team collaboration

Adaptability

Education

Technical support qualifications

3+ years experience in a technical role

Customer-facing experience

Job description

Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience. We sell modules and replacement screens that update the infotainment technology in cars, specializing in Lexus and Toyota vehicles. We distribute to DIY and automotive shop customers across the United States and Canada, as well as Europe. Our customers range from weekend warriors to branded Lexus and Toyota dealership chains. We are known for our quality products and premium support.

This is a full-time fully-remote position handling complex phone calls and emails for customers with technical questions about their aftermarket Hamilton infotainment systems. Customers will call and send email tickets during the day with questions ranging from installation difficulties to software updates. You will be working alongside a dynamic team based in the USA, Canada, and Europe to solve issues and make customers happy. You will also need to coordinate with our Asian-based engineering team for novel solutions to difficult issues.

Who You Are

• A strong problem solver (solve difficult installation issues from DIY customers)
• Really calm under pressure (our customers are car people)
• Experience with electronics/tinkering and/or cars
• Easy-going (get along well with a remote team and willing to make an effort to keep up with your remote co-workers)
• Excited for a growing opportunity (we are a rapidly growing company and you have the chance to grow with us)
• Enjoys working with a fun technical team (we have a cool team culture that enjoys making the most of problem solving and includes folks remotely with daily meetings and fun exercise to stay engaged).

Qualifications

• Minimum of 3 years of experience in a technical-related role.
• Demonstrable technical support experience and qualifications (ability to pass technical interviews)
• Strong personal skills
• Previous experience in a customer-facing role
• IT, electronics, or automotive tech experience (proficiency in solving problems and working with new tech)

Salary and Additional Details

• 90,000 CAD
• Additional benefits and salary growth after time spent at company

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Computers and Electronics Manufacturing