Senior Customer Success Manager — Enterprise SaaS (Hybrid Toronto)

Recharge; Langford; Hybrid; CAD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Retirement plan with employer match

Flexible Time Off

Paid Parental Leave

Monthly Remote Life and Merchant stip?

Job summary

Recharge is seeking a Senior Customer Success Manager in a hybrid Toronto role to support top-tier merchants with strategic guidance and expert product knowledge. You will guide adoption, drive measurable outcomes, and act as a trusted advisor focused on growth and retention.

You will manage relationships with high-value accounts, align with business goals, and champion merchant success across internal teams while maintaining a strong emphasis on accountability and collaboration.

Qualifications

• 3–5 years managing Enterprise SaaS accounts in a fast-paced tech company.
• Consultative mindset with a track record of supporting strategic, high-touch accounts.
• Experience in e-commerce and a passion for the industry.
• Excellent relationship, project management, communication, presentation, and negotiation skills.

Responsibilities

• Serve as the primary strategic partner for a portfolio of large, complex merchants.
• Own renewal strategy and demonstrate platform ROI to align with business goals.
• Advise on feature adoption and tie outcomes to measurable results.
• Act as product expert to optimize subscriber journeys and growth.
• Collaborate cross-functionally to surface insights and deliver solutions.
• Manage escalations and ensure timely, minimal-disruption support.

Skills

Enterprise SaaS

Account management

Relationship management

Strategic thinking

Project management

Communication skills

Negotiation

Data analysis

MS Excel

Education

Bachelor's degree

Tools

MS Excel

CSV

Job description

Recharge is seeking a Senior Customer Success Manager in a hybrid Toronto role to support top-tier merchants with strategic guidance and expert product knowledge. You will guide adoption, drive measurable outcomes, and act as a trusted advisor focused on growth and retention.

You will manage relationships with high-value accounts, align with business goals, and champion merchant success across internal teams while maintaining a strong emphasis on accountability and collaboration.