Senior Customer Success Engineer, Canada (Remote)

DroneDeploy, Inc.; Toronto; Remote; CAD 109.000 - 150.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Bonus incentive

Zusammenfassung

Procore Technologies is seeking a Senior Customer Success Engineer to drive long-term value creation and technology adoption for General Contractor, Specialty Contractor, and Owner portfolios. You will collaborate with Sales, Professional Services, and Product teams to maximize ROI and measurable performance gains.

Reporting to the Manager, Customer Success, this remote role requires residency in Ontario or British Columbia and may travel up to 50% domestically and internationally to deliver

Qualifikationen

• 5+ years in construction sector with hands-on understanding of workflows.
• Experience in customer-facing technical roles (CS, pre-sales, or solutions consulting).
• Strong written, verbal and virtual presentation skills.
• Excellent analytical and problem-solving capabilities; translate data into insights.
• Ability to rapidly understand platform architectures and cloud capabilities.
• Proven ability to partner with Sales and Product to deliver customer projects on tight timelines.
• Bachelor’s degree as listed or equivalent experience.

Aufgaben

• Deliver actionable recommendations to maximize ROI and drive operational improvement.
• Architect and present value-focused solutions to accelerate software adoption.
• Keep leadership informed on roadmaps and new feature releases.
• Guide customers through complex technical needs and escalations.
• Lead tailored product demonstrations and align resources to resolve needs.
• Maintain deep expertise across platform capabilities and services.
• Mentor team members and elevate global customer engagement standards.
• Travel up to 50% domestically and internationally for on-site consultations and events.

Kenntnisse

Construction sector experience

Customer-facing tech roles

Communication skills

Analytical/problem solving

Cloud/Platform architecture

Cross-functional collaboration

Presentation skills

Bachelor’s degree (construction/eng/CS

Ausbildung

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent

Jobbeschreibung

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Senior Customer Success Engineer to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owner customer portfolios. As the Senior Customer Success Engineer on our Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success.

You will report to the Manager, Customer Success and will be based remotely, but must reside in eitherOntario or British Columbia.

What You’ll Do

• Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
• Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
• Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
• Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
• Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
• Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
• Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
• Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events that strengthen partnerships.

What You Bring

• 5+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
• Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
• Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
• Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
• Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
• Demonstrated ability to quickly grasp platform architectures and cloud capabilities to adapt to emerging technologies and customer needs.
• Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range:

108,800.00 - 149,600.00 CAD Annual

On Target Earning Range:

136,000.00 - 187,000.00 CAD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.