Senior Customer Success Engineer, Canada (Remote)

Procore Technologies Canada, Inc.; British Columbia; Hybrid; CAD 109,000 - 150,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore Technologies is seeking a Senior Customer Success Engineer to drive value for our General Contractor, Specialty Contractor, and Owner portfolios. You will collaborate with Sales, Professional Services, and Product teams from a remote location based in Ontario or British Columbia, delivering tailored solutions and guiding customers through adoption and ROI optimization.

You will leverage analytics and industry best practices to translate customer needs into actionable guidance, lead

Qualifications

• 5+ years of direct experience in the construction sector.
• Understanding of project workflows (bidding, RFIs, scheduling).
• Experience in customer-facing technical roles.
• Strong written, verbal, and virtual presentation skills.
• Ability to translate data into business insights and drive adoption.
• Knowledge of cloud capabilities and platform architectures.

Responsibilities

• Deliver actionable recommendations to maximize platform ROI and operational improvement.
• Architect and present value-focused solutions to drive software adoption.
• Inform leadership on roadmaps and new features.
• Serve as a technical advisor for complex needs and escalations.
• Lead product demonstrations and coordinate cross-functional resources.
• Maintain deep knowledge of platform capabilities and industry standards.
• Mentor teammates and refine cross-organizational processes.
• Travel up to 50% domestically and internationally for on-site consultations.

Skills

Construction industry experience

Customer-facing tech roles

Analytical problem-solving

Presentation skills

Cloud architecture understanding

Cross-functional collaboration

Education

Bachelor's degree

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together. We are looking for a Senior Customer Success Engineer to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owner customer portfolios. As the Senior Customer Success Engineer on our Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success. You will report to the Manager, Customer Success and will be based remotely, but must reside in either Ontario or British Columbia.

What You’ll Do

• Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
• Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
• Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
• Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
• Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
• Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
• Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
• Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events that strengthen partnerships.

What You Bring

• 5+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
• Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
• Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
• Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
• Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
• Demonstrated ability to quickly grasp platform architectures and cloud capabilities to adapt to emerging technologies and customer needs.
• Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog. Additional Information Base Pay Range: 108,800.00 - 149,600.00 CAD Annual On Target Earning Range: 136,000.00 - 187,000.00 CAD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.