Customer Success Engineer I, French Speaking (Remote)

Procore; British Columbia; Hybrid; CAD 77,000 - 106,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore Technologies, a leading construction tech company, seeks a Customer Success Engineer I to drive value and adoption across general, specialty, and owner portfolios. This remote role requires residence in Ontario or British Columbia and up to 50% travel to meet customers where they operate.

You will collaborate with Sales, Professional Services, and Product to translate data into insights, guide platform adoption, and ensure ROI for customers.

Qualifications

• 1+ years of direct experience in construction or related field.
• Strong ability to translate data into actionable insights.
• Proven track record in customer-facing technical roles.
• Excellent written and verbal communication for diverse stakeholders.
• Ability to guide customers through complex technical needs and escalations.
• Experience collaborating with Sales, Product, and Professional Services.

Responsibilities

• Deliver actionable recommendations using customer analytics and usage metrics to maximize ROI and drive improvement.
• Architect and present value-focused solutions addressing customer challenges to accelerate software adoption.
• Keep leadership informed on platform roadmaps and new features for ongoing value capture.
• Act as a technical advisor guiding customers through complex needs and escalations.
• Lead tailored product demonstrations and align cross-functional resources to resolve customer needs.
• Maintain deep expertise across platform capabilities and industry standards to provide impactful guidance.
• Mentor and collaborate across teams to refine processes and elevate engagement standards.
• Travel up to 50% domestically and internationally for on-site consultations and events.

Skills

French fluency

Construction sector experience

Customer-facing tech

Analytical problem-solving

Cross-functional collaboration

Cloud architectures familiarity

Stakeholder communication

Orchestration across teams

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or related field

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Customer Success Engineer I to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owner customer portfolios. As the Customer Success Engineer I on our Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success.

You will report to the Manager, Customer Success and will be based remotely, but must reside in either Ontario or British Columbia.

What You’ll Do

• Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
• Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
• Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
• Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
• Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
• Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
• Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
• Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events that strengthen partnerships.

What You Bring

• Fluency in French (both verbal and written), subject to language verification.
• 1+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
• Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
• Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
• Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
• Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
• Demonstrated ability to quickly grasp platform architectures and cloud capabilities to quickly adapt to emerging technologies and customer needs.
• Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range:

76,800.00 - 105,600.00 CAD Annual

On Target Earning Range:

96,000.00 - 132,000.00 CAD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.