Senior Customer Solutions Architect - Technical Sales

TELUS; Vancouver; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Customer Solutions Architect to join their Technical Sales team. This role offers the chance to engage with clients, providing strategic technology solutions that drive business success. You will leverage your expertise in telecommunications and IT to create impactful digital transformation roadmaps. With a flexible workstyle, including remote options, this position allows for a balanced work-life dynamic while fostering personal and professional growth. Join a company that values innovation, teamwork, and customer satisfaction, and make a difference in the lives of clients across Canada.

Benefits

Flexible Workstyles

Career Development Support

Competitive Pay

Employee Share Programs

Discounts on Products and Services

Qualifications

• 3+ years of experience in technical sales or solution architecture.
• Ability to develop digital transformation roadmaps tailored to clients.

Responsibilities

• Connect customers with technology solutions to solve business challenges.
• Collaborate with sales to develop relationships within customer organizations.

Skills

Customer Focus

Technical Sales

Communication Skills

Business Acumen

Consulting Ability

Relationship Management

Sales Training

Continuous Learning

Tools

Telecommunications Solutions

Cloud Solutions

Unified Communications

IT Hosting Solutions

Mobility Solutions

Security Solutions

Job description

Senior Customer Solutions Architect - Technical Sales

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Senior Customer Solutions Architect - Technical Sales

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Description

TELUS Business Solutions Career Opportunity!

Are you a strategic thinker with a passion for technology, achieving sales targets, and providing excellent customer satisfaction? If so, join our Technical Sales team as our next Customer Solutions Architect (CSA). In this role, you will connect our customers with industry-leading technology solutions, creating opportunities and solving business challenges in the Commercial Mid-Market segment. This role will be based out of Alberta. All applicants must be located in Alberta to be considered.

We offer a flexible workstyle, with a work-from-home option and customer visits, allowing you to balance your work and personal life. As a CSA, you will play a crucial role in pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS' wide range of technology solutions, you will enable our customers to prioritize their initiatives and achieve the best possible outcomes.

Collaborating closely with our Sales department, you will develop and cultivate relationships at all levels within our customers' organizations and articulate complex ideas and concepts. As a trusted advisor, you will boost customer satisfaction by presenting a holistic view of how technology can integrate and enable our customers' strategic initiatives. Your honed Business Acumen and critical thinking skills will be key in driving success for both our customers and our company.

Qualifications

You're the missing piece of the puzzle

With a combination of efficient communications skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives:

• Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
• Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
• Develop digital transformation roadmaps based on our customers’ unique technical environments
• Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings
• Staying on the leading edge of technology and challenging the status quo

What You Bring

• Customer Focus attitude overcoming obstacles and challenges with resilience and determination.
• Understand the IT/Telecommunications competitive landscape across Canada
• 3+ years of experience in leading the architecture of solutions across multiple technologies and/or technical sales experience
• Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
• Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution
• Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
• Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business
• Ability to discuss customer solution benefits from both a technical and financial perspective
• Sales training/account planning – strong asset
• Passionate about continuous learning and personal development

What You Get

• A playing field and roadmap to excel and show your stuff
• Flexible work-styles and productivity tools
• Active support in your personal and career development – strong leadership and coaching; access to industry leading training programs and learning tools
• Opportunities to help support the communities in which you live, work and play
• Competitive pay and benefits including employee share & retirement programs
• Discounts on TELUS’ products and services
• An environment that embraces our core values: We embrace change and innovate courageously. We grow together through spirited teamwork. We passionately put our customers and communities first
• Remote work and Flexible workstyle

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting, Telecommunications, and Utilities

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