Senior Customer Solutions Architect - Technical Sales

Intello Technologies Inc.; North Vancouver; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Solutions Architect, where your strategic thinking and passion for technology will drive customer success. In this dynamic role, you will leverage your expertise in technical sales to connect clients with innovative technology solutions, enhancing their business outcomes. Collaborate closely with sales teams and provide thought leadership to navigate complex challenges. With a focus on customer satisfaction, you'll help shape technology roadmaps that prioritize client initiatives. This role offers flexibility, professional growth opportunities, and a chance to make a positive impact in the technology landscape.

Benefits

Flexible work styles

Competitive salary

Employee share programs

Retirement programs

Minimum 3 weeks of vacation

Professional development opportunities

Discounts on products and services

Community initiative contributions

Qualifications

• 3+ years of experience in solution architecture or technical sales.
• Ability to discuss solutions from both technical and financial perspectives.
• Experience leading workshops and consulting conversations.

Responsibilities

• Connect customers with technology solutions to solve business challenges.
• Develop and cultivate relationships with customers at all levels.
• Create comprehensive technology roadmaps for clients.

Skills

Solution Architecture

Technical Sales

Customer Relationship Management

Digital Transformation

Communication Skills

IT/Telecommunications Knowledge

Consulting Skills

Sales Training

Education

Bachelor's Degree in a related field

Job description

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Senior Customer Solutions Architect - Technical Sales

Location:

Vancouver, BC, CA; Toronto, ON, CA; Ottawa, ON, CA; Calgary, AB, CA; Edmonton, AB, CA

Jobs by Category: Technology Solutions

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

TELUS Business Solutions Career Opportunity!

Are you a strategic thinker with a passion for technology, achieving sales targets, and providing excellent customer satisfaction? Join our Technical Sales team as our next Customer Solutions Architect (CSA). In this role, you will connect our customers with industry-leading technology solutions, creating opportunities and solving business challenges in the Commercial Mid-Market segment. This role will be based out of Alberta, and all applicants must reside in Alberta to be considered.

We offer a flexible workstyle, including work-from-home options and customer visits, to help you balance your professional and personal life. As a CSA, you will be crucial in pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS' wide range of technology solutions, you will enable our customers to prioritize initiatives and achieve optimal outcomes.

Collaborating closely with our Sales department, you will develop and cultivate relationships at all levels within our customers' organizations, articulating complex ideas and concepts. As a trusted advisor, you will enhance customer satisfaction by presenting a holistic view of how technology can support and enable strategic initiatives. Your business acumen and critical thinking skills will be vital in driving success for both our customers and TELUS.

Qualifications

You're the missing piece of the puzzle

With effective communication skills, consulting ability, and technical and sales expertise, you excel at identifying the right services to adopt and expand TELUS solutions, demonstrating their positive impact on our customers' business objectives:

• Advocate for the customer by leveraging TELUS and partner resources
• Highly organized, capable of managing ambiguous ideas and driving teams toward concrete plans
• Develop digital transformation roadmaps based on customers’ unique technical environments
• Maintain regular communication with internal stakeholders to stay current on TELUS technology offerings
• Stay at the forefront of technology and challenge the status quo

What you bring

• A customer-focused attitude, resilience, and determination to overcome obstacles
• Understanding of the IT/Telecommunications landscape across Canada
• 3+ years of experience in solution architecture or technical sales
• Experience leading workshops, whiteboard discussions, technology roadmaps, and consulting conversations with clients
• Proven ability to leverage cross-functional resources to lead initiatives or solutions
• Technical knowledge across portfolios such as Telecommunications, Mobility, Unified Communications, Security, Cloud, and IT Hosting
• Excellent interpersonal skills; viewed as a peer and advisor to executive clients, promoting TELUS solutions as strategic
• Ability to discuss solutions from both technical and financial perspectives
• Sales training or account planning experience is a plus
• Passion for continuous learning and personal development

What you get

• A platform to showcase and develop your skills
• Flexible work styles and productivity tools
• Support for your personal and career growth through leadership, coaching, and training
• Opportunities to contribute to community initiatives
• Competitive salary and benefits, including employee share and retirement programs
• Discounts on TELUS products and services
• An environment aligned with our core values: embracing change, innovation, teamwork, and customer focus
• Remote work and flexible scheduling options

Salary Range: Performance Bonus or Sales Incentive Plan. Actual total compensation will depend on knowledge, skills, performance, and experience. TELUS offers a comprehensive rewards package, including competitive salary, bonus structures, minimum 3 weeks of vacation, flexible benefits, pension and share purchase programs, and development opportunities. Please note that compensation may change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team committed to innovation and making a positive impact through technology. We value diversity and equitable access to employment, respecting and valuing each individual's contributions. Join us in shaping a friendly future.

Note for Quebec candidates: If English proficiency is required, it is to facilitate communication with external/internal parties and use of English applications/software.

Technology Solutions

We explore how technology can shape the future, including supply chain management, cybersecurity, cloud, and IoT. Join us to be part of this exciting journey.

We are honoured to be recognized

5G: TELUS’s fastest network, enabling faster downloads and richer multimedia experiences.

6: Innovation centres across Canada that bring together teams, customers, partners, startups, universities, hospitals, and colleagues to tackle major technological challenges.

Accessibility

TELUS fosters an inclusive culture, committed to fair employment practices. We provide accommodations for applicants with disabilities during recruitment.