Senior Customer Service Representative

Banque Nationale du Canada; Quebec; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

Banque Nationale du Canada in Quebec City seeks a Senior Customer Service Representative on the Épargne Placements Québec team. You will answer client questions about savings products and our website while promoting digital self-sufficiency and providing a positive phone experience.

You will take calls, assist clients with savings products (RRSPs, TFSAs, RRIPs), promote EPQ offerings, and encourage website use.

Qualifications

• High school diploma
• Customer service and advisory experience
• Ability to promote a product and service
• Strong attention to detail and accuracy
• Team spirit and the ability to adapt to frequent changes
• Ability to handle a high volume of calls

Responsibilities

• Take calls from clients
• Assist clients with their savings products and services (such as savings accounts, RRSPs, TFSAs or RRIPs)
• Promote EPQ products
• Encourage the use of the EPQ website
• Manage a high volume of calls during peak periods

Skills

Communication

Stress Management

Resiliency

Rigor

Self-Sufficiency

Education

High school diploma

Job description

Area(s) of interest: Advisory services, Call centres

As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website while promoting clients' digital self-sufficiency. You will use your active listening skills to provide our clients with a positive experience over the phone.

Your role

• Take calls from clients
• Assist clients with their savings products and services (such as savings accounts, RRSPs, TFSAs or RRIPs)
• Promote Epargne placement Quebec (EPQ) products
• Encourage the use of the EPQ website
• Manage a high volume of calls during peak periods

The call centre is open Monday to Friday between 8:30 a.m. and 5:00 p.m. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.

Your team

Our team of 20 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Training and development

You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching.

Requirements

• High school diploma
• Customer service and advisory experience
• Ability to promote a product and service
• Strong attention to detail and accuracy
• Team spirit and the ability to adapt to frequent changes
• Ability to handle a high volume of calls

Languages

French

Skills

Communication Stress Management Resiliency Rigor Self-Sufficiency

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?